The back heat pump on our 2021 28ss quit working during trip to winter stay in Phoenix.
These guys made the replacement painless.
Appointment available in one week, showed up on time, well outfitted truck, three professional, polite techs.
<15 minutes to confirm it was dead.
They submitted the warranty claim to Airexcel. Claimed one-two weeks to get replacement. Unit showed up in three weeks. Correct unit, with heat pump and RVC control.
We had a trip scheduled to Anza-Barraga, so they adjusted sched to install before we left. 45 minutes to replace. They did things to show they were professional, like placing a blanket under the ladder where it contacts the roof.
Total charge to me was $95 service call fee. Well worth not having to leave the rig for weeks at a dealer, and being present for all the work. We did a local trip between diagnosis and replacement, which wouldn't happen with the rig being stuck with a dealer.