The Truck Shop Inc

I have had a vibration in our 2019 F750 from the day we purchased it 6 years ago. I’ve taken it to five different mechanics over the past year to diagnose the issue, but none of them were able to solve the problem. I was referred to The Truck Shop, and was told they new what they were doing. I was not disappointed. I first spoke to their great team of receptionist, Natalie & Ashley, who got me an appointment right when I needed it. I even had to reschedule and it did not seem to be a problem at all. When I came in to drop the truck off, I met with Nate. He explained to me what they were going to do to diagnose the issue, and how long it was going to take. He introduced me to their Alignment Technician Joey, who was very thorough in the questions he asked, in an attempt to pinpoint the problem. Within 2 hours of dropping it off I heard from Joey, who let me know he had identified the problem and gave me my options to get it repaired. We settled on a plan to get it fixed by the end of the day on Monday. He let me know there was a chance it would be done before then but no guarantee. In the end they were able to get it fixed ahead of schedule. When I went to pick it up I was skeptical because I had not had good results in the past. The drive back to work, was the smoothest ride I have ever had in this truck. Big thanks to this team for getting this done for me and for the timely turnaround. I am very likely to refer your company in the future.

Had my semi truck in here yesterday for a bad universal joint , they got me right in the shop and got me fixed in a couple hours . Great communication and helpful employees. I don't understand some of these reviews about rude people here , everyone i spoke with was nice and hospitable to me . Great job i would use them again for sure . Thanks