We got a Dovre 500 from here 20 odd years ago. Did stalwart service, refurbished a couple of times, finally needed replacing. Went and visited, great staff, knowledgable etc. Found a Stovax Stockton 5 Wide which was almost identical size and form.
Thrashed a deal out and arranged an install date.
The lads arrived to remove the old one, just as they started I got a call from the boss fella to say the transport company had let them down and the new stove would be delayed a day.
At least the communications were honest, prompt and factual.
Re arranged, lads back - more tea - new stove in within a couple of hours. Very neat, tidy, cleaned up, removed waste and went through the differences.
Lit later on, perfect.
Find out local retailers, deal with family businesses and you will consistently get better sales and service.