This is my personal experience with Spirit Moves.
My wife has already shared her review, but I want to speak from my perspective — not just as a customer, but as a business owner and a man who takes business seriously.
From the beginning, something did not sit right with me. We paid the required deposit immediately. Everything they asked of us, we paid — without hesitation. Later that evening, around 8 PM (the night before our scheduled move), we received a call saying they now required at least half of the total balance before they could move us. That was never communicated upfront.
As a business owner, I understand policies. I also understand mistakes. But if someone on my team booked a job, took a deposit, and later realized they mishandled the payment structure, I would never send that confusion back to the customer and ask for more money the night before the job. That becomes a learning experience for the company — not a burden placed on the customer.
I explained this directly to them. I told them we are business owners and that the most important thing in business is the customer’s experience. I told her plainly: “You are not giving us a good experience right now.” Changing terms last minute and pushing for additional payment reflects poorly on any business.
Instead of correcting the mistake internally, the owner instructed her to continue collecting the additional funds. That decision reflected on the entire company. What could have been handled professionally became something that felt money-driven and mistrusting.
During the payment confusion, the representative even offered to take our full card information over the phone to manually recharge the balance. In today’s business environment, that immediately felt uncomfortable and unprofessional. Secure systems exist for a reason. Asking for card numbers verbally during an already confusing transaction only added to the concern.
What stood out to me most was the tone shift once they had our names and information. I can’t say what motivated it, but it felt like there was sudden fear that we would not pay. That was confusing because we had already demonstrated that we were paying customers. Everything requested was paid immediately. The only discrepancies during the entire process came from their side.
As a company that presents itself as faith-based, I expected things to be handled “decently and in order” (1 Corinthians 14:40). I expected business to be conducted honorably, as Scripture teaches us to “provide things honest in the sight of all men” (Romans 12:17) and to “do what is right and honorable in the Lord’s sight and in the sight of man” (2 Corinthians 8:21).
I also believe faith involves trust. Hebrews 11:1 speaks about faith being confidence and assurance. Instead of confidence and order, what we experienced felt driven by fear and urgency around money.
I am not making accusations, but I will say this: if I were to judge the experience purely by the standard of Scripture, the handling did not reflect the Christian principles being represented. When a company openly identifies as faith-based, that standard matters. When actions do not align with what is professed, it creates confusion. Scripture even warns about appearances that do not match reality (Matthew 7:15).
We were moving from a 4,200-square-foot home in a nice neighborhood. There was nothing about our situation that suggested we were unwilling or unable to pay. Yet the handling of our account did not reflect trust or confidence in us as customers. It left me questioning why the push for money was so aggressive rather than simply honoring the booking and treating the situation as a company learning moment.
The movers themselves were polite, and the lead mover was professional. But leadership decisions and payment handling reflect the character of a business. In this case, the experience fell far short of what I would expect from a five-star company that claims to operate on Christian values.
Would I personally use Spirit Moves again? No.