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UPDATED NEW REVIEW NEW SERVICE
Service completed by David Lopez and Jose Delapaz with Shock Doc.
Both technicians were extremely polite, professional, and thorough. From the start, I got the clear impression that they were not going to leave until they truly figured out what was going on—especially with the fire hazard alerts from my Ting monitor.
Instead of jumping to conclusions, they took the time to investigate properly. They noticed that when the Ting monitor was plugged into a different outlet, the voltage readings changed. This level of attention to detail made all the difference.
Their conclusion and repair:
They identified a loose neutral wire in an electrical box, which was causing a floating neutral and dangerous voltage fluctuations. Once repaired, the issue was resolved correctly and safely.
It was refreshing to work with electricians who genuinely troubleshoot, explain what they find in a way that makes sense, and focus on safety rather than selling unnecessary work. I highly recommend Shock Doc, and especially David Lopez and Jose Delapaz, for their honesty, expertise, and commitment to doing the job right.
Outstanding Service by Jay Honea with Shock Doc!
Jay was absolutely fantastic! He arrived on time, was super polite, and took the time to clearly explain everything he was going to do before starting. He disassembled the fluorescent light panel, bypassed the ballast, and carefully handled what seemed like a maze of wires. Jay checked every connection for voltage and expertly rewired the fixture to convert my fluorescent lights into bright, efficient LED lights — flawlessly!
What really impressed me was his attention to detail and cleanliness. He didn’t make a mess, but still swept the area with a broom and dustpan and even used a handheld vacuum to leave everything spotless. It’s rare to see that kind of pride in workmanship these days.
If you’re looking for a professional who knows what he’s doing and treats your home with respect, Jay Honea with Shock Doc is the one to call!