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The Renon Apartement
  • Serviced Accommodation
  • 4.3
    (32)
The Renon Apartement
1週間に2回部屋を掃除します
4.3
32 reviews
Eugene & Cika
10 months ago
Pros: 1. Modern and Clean Room 2. Humble and Helpful Staff 3. Lots of natural light 4. Good location Cons: 1. Unfriendly, rude and dishonest owners - 5 Million Rp deposit was not refunded even though we gave more than a month's notice. They say because the reservation was canceled we lose the deposit.No rental agreement, no invoices, no paperwork whatsoever which is illegal. They dont ask for copies of passports or id's. We will be reporting them to the Balinese authorities. 2. No management. These people should not be running any type of hospitality business as they have zero customer service and management skills. 3. No rules or system in place. Tenants get to do as they like without any consequences. The Japanese lady and daughter in room 101 are absolute maniacs and have no respect for neighbors. Slamming doors and noise from 4:30am - maniac in room 101 and screaming kids at the pool will destroy your peace of mind. Tenants using all three washing machines at the same time again because there are no rules. 4. Broken shower handle in room 106 which was never repaired they can't even replace batteries in the aircon and TV remotes. Washing machines get blocked often due to lack of cleaning. 5. The entrance road is in very poor condition and will be flooded when raining. 6. They charge for changing the linen and car parking. Don't be fooled by some good reviews on Google the owners are con artists and make rules when it suits them. If I had more time I would sue them for the 5 million Rp and would win as there is no rental contract. We stayed for 4 months purely because of the ideal location. We became good friends with the staff especially Ketut which we believe could run the building better than the owners. It's safe to say we will never return.
Nicoco NT
11 months ago
(Translated by Google) Owner, a Japanese family not friendly at all. Doesn't show up when you arrive. After several days I understood that they lived in the residence too. It's his daughter Myu who asks for the rent via WhatsApp. When I arrived, it was agreed that my deposit would be refunded by bank transfer. And when I wanted to leave, they didn't want to because I didn't have a bank account in Indonesia! No arrangement was possible. Very dishonest. They are very selfish and not accommodating. In my room, I was invaded by ants when I arrived. I had to disinfect everything myself! No mirror in the bathroom! Very complicated for a man to shave! Sometimes WiFi isn't fast enough to work online Washing machines do not work well. They block and do not spin the laundry. No drying rack is provided for drying laundry: You are required to hang your laundry on the pool deck chairs in full view of all residents. The pool umbrellas are broken, no shade. Chairs all with holes and completely damaged. For cooking, 1 stove in very poor condition and 1 saucepan for 5 rooms! A STAR ⭐ for the calm and the swimming pool which is cool, few residents swim. Unfortunately a lot of ants and insects 🐜🦗 bite you, it's impossible to completely relax on the deckchairs. (Original) Propriétaire, une famille japonaise pas amical du tout. Ne se présente pas quand vous arrivez. Après plusieurs jours j'ai compris qu'ils habitaient la résidence aussi. C'est sa fille Myu qui demande les loyers via WhatsApp. Quand je suis arrivé, il était convenu qu'on me rembourse ma caution par virement bancaire. Et quand j'ai voulu partir, ils n'ont pas voulu car j'avais pas de compte en banque en Indonésie! Aucun arrangement n'a été possible. Très malhonnête. Ils sont très égoïstes et pas arrangeant. Dans ma chambre, j'étais envahi de fourmis, quand je suis arrivé. J'ai dû tout désinfecter par moi même ! Pas de miroir dans la salle d'eau! Très compliqué pour un homme de se raser! Parfois le Wifi n'est pas assez rapide pour travailler en ligne Les machines à laver ne fonctionnent pas bien. Elles bloquent et n'essorent pas le linge. Aucun n'etendoir n'est prévu pour sécher le linge : Obligé d'étendre son linge sur les transats de la piscine à la vue de tous les résidents. Les parasols de la piscine sont cassés, aucun point d'ombre. Des chaises toutes trouées et complément abîmée. Pour cuisiner, 1 poêle en très mauvaise état et 1 casserole pour 5 chambres ! Une STAR ⭐ pour le calme et la piscine qui est cool, peu de résidents se baignent. Malheureusement beaucoup de fourmis et insectes 🐜🦗 vous piquent, impossible de se relaxer complètement sur les transats.
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