The Renon Apartement

I stayed here for one year, starting in July 2025. I moved into a brand-new two-bedroom unit on the second floor. During the first two months, there were a few minor issues that are common with a newly built property. After that, however, everything was resolved, and I was able to enjoy a comfortable stay in a pleasant environment. Positive points 1. Within a 5-minute walk, you'll find Plaza Renon, the local market (pasar), and an international school. 2.The swimming pool is a good size (approximately 10 × 15 meters). It is maintained regularly, and the water is kept clean and in excellent condition. 3.All of the staff are friendly, welcoming, and pleasant to deal with. 4.The apartment is furnished with high-quality furniture, appliances, cookware, tableware, and household items. 5.A private or shared washing machine is available, so you can do your own laundry. 6.The kitchen offers plenty of storage space and is well designed, making it very practical and easy to use. 7.In addition to the bedrooms, there is a separate storage room where you can keep items that you do not use regularly. 8.Housekeeping service twice a week is included in the rent. 9.The Wi-Fi connection was reliable, and I never experienced any issues with it. 10.The staff take care of the trash during the housekeeping visits, so you don't have to worry about taking out the garbage or separating the waste. 11.Just outside the property, there is a large tree where many wild birds gather in the morning and evening. Their beautiful birdsong creates a peaceful and relaxing atmosphere. Negative points 1.One of the biggest disappointments is that the new building does not have balconies. As a result, you have to dry your laundry indoors. 2.On rainy days with strong winds, rainwater can seep through gaps around the window frames and collect on the floor. If this issue is not addressed, the water may eventually leak through the ceiling of the unit below. 3.There are only three parking spaces available for residents, and they require an additional fee. However, motorcycle parking is free. Although I have seen some negative comments about certain units, I was fortunate that the unit I stayed in had no major problems. I was able to enjoy a comfortable stay throughout my time there, so I believe it deserves a five-star rating.

Very disappointing experience due to extremely poor management. The residence itself is nice, well located, and the rooms are comfortable. Unfortunately, the lack of proper management makes the overall experience unacceptable. During our stay, we faced multiple issues: - The fridge stopped working for 2 days, forcing us to throw away food. The issue was only resolved after I insisted and requested a replacement from another vacant room. - An unsafe electrical socket remained unfixed for 3 weeks despite being reported on day one. - A ceiling leak in the bedroom lasted several days without resolution. When technicians were finally sent on-site for the leak, they opened the ceiling above the bed, left a large hole, did not fix the issue, provided no explanation, and left debris and water on the floor. No staff came to clean or follow up. We had to sleep under an open ceiling. There is effectively no on-site management. Every time technicians came, I had to receive them myself and explain the issues in a language that is not mine, with no staff present to coordinate or ensure the work was properly handled. At no point did any staff member come to the room to provide updates or follow up. Ironically, the only times staff came to the room were to ask me to remove a towel from the balcony railing and to remind us of checkout time. Communication is a major issue. We were given a WhatsApp contact for the manager, but messages were consistently ignored unless related to payment, in which case responses were immediate. Cleaning, although supposed to be scheduled twice a week at a fixed time, was inconsistent and unreliable. After staying for a month, we requested a one-week extension while looking for another place. We were charged half a month’s rent for that single week. When I questioned the price, especially given all the issues encountered, I was told this was already an “exception,” as the property usually only rents monthly. Overall, the experience felt neglected, with a clear lack of accountability and basic service standards. This place has potential, but without proper management, it is difficult to recommend. I seriously question the accuracy of the Google reviews, as they appear to reflect the exact opposite of reality. This was clearly not an isolated case, as several other residents told us they were experiencing the same issues with the (lack of) management.