The Renon Apartement

Very disappointing experience due to extremely poor management. The residence itself is nice, well located, and the rooms are comfortable. Unfortunately, the lack of proper management makes the overall experience unacceptable. During our stay, we faced multiple issues: - The fridge stopped working for 2 days, forcing us to throw away food. The issue was only resolved after I insisted and requested a replacement from another vacant room. - An unsafe electrical socket remained unfixed for 3 weeks despite being reported on day one. - A ceiling leak in the bedroom lasted several days without resolution. When technicians were finally sent on-site for the leak, they opened the ceiling above the bed, left a large hole, did not fix the issue, provided no explanation, and left debris and water on the floor. No staff came to clean or follow up. We had to sleep under an open ceiling. There is effectively no on-site management. Every time technicians came, I had to receive them myself and explain the issues in a language that is not mine, with no staff present to coordinate or ensure the work was properly handled. At no point did any staff member come to the room to provide updates or follow up. Ironically, the only times staff came to the room were to ask me to remove a towel from the balcony railing and to remind us of checkout time. Communication is a major issue. We were given a WhatsApp contact for the manager, but messages were consistently ignored unless related to payment, in which case responses were immediate. Cleaning, although supposed to be scheduled twice a week at a fixed time, was inconsistent and unreliable. After staying for a month, we requested a one-week extension while looking for another place. We were charged half a month’s rent for that single week. When I questioned the price, especially given all the issues encountered, I was told this was already an “exception,” as the property usually only rents monthly. Overall, the experience felt neglected, with a clear lack of accountability and basic service standards. This place has potential, but without proper management, it is difficult to recommend. I seriously question the accuracy of the Google reviews, as they appear to reflect the exact opposite of reality. This was clearly not an isolated case, as several other residents told us they were experiencing the same issues with the (lack of) management.

We stayed in the room 101 for 6 months. The location is near everywhere we need. Just 5 mins walking to Plaza Renon, 10 mins driving to Sanur beach. This place is clean enough, the room is spacious, and the pool is absolutely great. Definitely we will stay again when we will be back in Bali.

This place is like Home. Services apartments. Amazing Host, friendly staff. Super helpful people. Extremely clean and maintained apartments better than the pictures honestly. I lived there for 4 months and I will definitely come back to this place. Thank you for having me

Staying for 1month in the 2nd floor twin bedroom with balcony facing the pool , i like the rattan decoration they put in the room to giving homey vibes. Internet also good 😃 The staffs cleaned my room twice a week, which is so great!

the staff were excellent always friendly and welcoming with a smile. the room was clean, well organized, and very comfortable, with all rge necessary furniture

My partner and I stayed here for two months, and it was a fantastic choice. The room is fully equipped with everything you need — high-quality cooking utensils, a well-appointed bathroom, a very comfortable bed, and a spacious balcony. The twice-weekly cleaning service is a great bonus, and everyone on the property is incredibly friendly and welcoming. Renon Plaza, just up the road, has everything from a supermarket to restaurants and a bakery. Across from the plaza, you’ll also find some excellent coffee shops and eateries. Plus, you’re just a short drive from Sanur Beach, which offers a wide variety of options for food, relaxation, and activities.

Absolutely loved my stay at these Bali apartments! The swimming pool was fantastic for relaxing, and the smart TV and good internet made staying in so comfortable. The location is perfect, close to everything I needed. Highly recommend for a great Bali getaway!

Good place to stay for long stays. We liked the location, the accommodation is large and has all the necessary items. We definitely recommend staying here. The only point that the owners should evaluate is the internet, which is sometimes inefficient. Nothing more.

We planned to stay here for a month but we checked in and realised there was a loud contruction next to it. They are expanding. 8am -5pm. Until Aug 2025. There was no information about it when we do the booking. Then we decided to stay for 3 days as a daily guest and owner will refund the payment. Take Note No more green space as advertised Good notes - Cold aircon - Hot water works - Love the older housekeeping guy, his lovely - Far from mainstreet - Clean room - Maybe good for long stay if you able to purchase things you need but for sure not for short stay - Good for 2 pax max not more than that. Space can be very limited. Some cons to share - Parking in this place is NOT FREE for monthly guess. Daily guest available or cost 50,000 a day. Monthly is 500,000K. I havent been to hotel anywhere in Bali to park with the fee. - We had to check out at 11am despites normal check out time is 12pm. Owner said we can stay another hour if we pay 100K or we had to give her 5 star rating , STAR is earned. This place might earned 3 star but for sure not 5 star. I wouldnt give away 5 star rating over check out time which is my right as a guess. - No cooking gas available during arrival to cook dinner and owner did not respond, i had to look for the staff to helped me. - Kitchen super basic no eating knife no mugs for coffee and tea, so go figure. - No toilet paper refill so go buy. We got one toilet roll for entire 3 days stay. - Tv didnt work or very hard to use. Can open youtube but to watch something you need to pay, cant login to your own account. Cant use it basically. Only found this out after day 2 after owner came - No rug in a bathroom - Need pets control, loads of cocoroaches and bugs here. - Everything cost bit extra - Lots of debriss and dirt on the pool might be because of contraction. - Pls add instruction how to use your machine washing. This will preserve your machines from people who dont know how. This could be lovely place, it has loads of potential if the owner is not stingy with everything. I even willing to pay bit more. You should make your daily price to 700,000 and just offer your best, like free parking, daily room clean, add little dishwashing soap and sponge its very cheap, add toilet paper, proper TV service and so on. This way ill be hapilly give 5 star rating. Ive been traveling to 40 countries and so many cities, little thing goes along way.

1.The walls in the apartments are like cardboard. All the shouts, arguments, and conversations of the neighbors are heard as if they are in your own room. 2.In our room, there was an old and very noisy air conditioner. 3.When the microwave broke, we were told that to fix it, we needed to pay 900k. 4.Changing the bed linen costs 120k. The bedding looks unpleasant. 5.The washing machines have been broken for a year; only one is working properly. 6.The owners are completely uncommunicative, remembering tenants only at the time of payment. This accommodation has left a lot of negative emotions and stress.