The ProClean Team

Hired the ProCleanTeam to clean our gutters and apply a moss treatment to our roof. In the process of cleaning the gutters, they cracked the windshield on our car. They have gone radio silent and are not responding to my emails or phone calls (1.5 months later), despite having acknowledged the damage at the time it happened. I would recommend caution before working with them, the difficulty in actually talking to anyone who works there (I think they have an outsourced call center managing their phone number) seems to be a red flag. Updated note on 6/16/25: Despite the owner response to this comment, no one at ProClean will respond to my emails or phone calls. Updated note on 10/6/25: ProTeamClean reached out and are paying to replace the windshield.

Zero stars so far. I asked for gutter clean inside and out and windows cleaned inside and out. First of all the arrived super late and no notice at all. I also asked them to look at the roof and if it needed a full clean to do that first because I did not want anything cleaned and then messed up later. He reassured me that they would take pictures of the roof and let me know. No notification happened and no pictures sent to me. I assumed it wasn’t that bad and I was working because they kept on the windows and gutters. After it was done, (in 5 hours when they said a team would easily take 7) they showed me something they put on the roof. It was bleach and I had not authorized this. Looked terrible. Then they upsell the soft roof clean. Fine I would have done that up front if it needed it. Most of the outside windows were left soaking wet, not hand cleaned. The next day there were steaks and spots all over the windows and more and more as the day went on or it was less sunny. They totally missed the garage window and never bothered to do the basement windows and did not say anything. Also I paid for the upgraded plan with sills and window tracks to be clean, wasn’t done. I booked for the soft wash since the roof looked terrible and they said they would do all of that when they came back Wednesday. Again, missed their appointment time and eventually shows up. I was told the soft wash would make the roof look like new immediately. It DID NOT. It still looks horrible. Plus they washed off the bleach and chunks of it flew everywhere, damaging my brand new composite deck, and bushes below. I asked them to clean it off. I am still scrubbing spots on my deck now that are very obvious and not coming up. 3 window sills were done although the guys said they don’t have the tools to do it right anymore. They did not bother with the others. Also he was watching the other guy because they only had one set of window washing tools. The windows are worse than when they started, the skylights are covered in spots, still streaky windows and damage to my deck and some accent pieces of siding near the windows due to harsh pressure washing. Beware of these guys because when I sent messages to complain, the manager did not contact me. He just sent a “customer satisfaction discount” and still expects me to pay for a service I did not receive because they ruined it. The technician was bragging how they had to go to one home 6 times because it was not done right. Well I’m out. Please give me my money back.