Overpriced cocktails, rude staff and way too packed for such a small space. No idea how they’d safely evacuate 60 odd people in the case of an emergency which makes me nervous. This bar is not for me but many well wishes to visitors and owners.
My edit following a response from The Natural Philosopher:
I just wanted to make a note that you have misidentified me. I did not attend your bar last night and I wasn't in a group of 14. I also didn't at any point have a member of your team ask me to move a bag or anything of the kind. It's disappointing that you are trying to undermine my review by suggesting I was a problem customer in any way. It's also interesting to see that you were expecting a bad review from a different unhappy customer, as I was actually putting my experience down to a one off bad day (we all have them) rather than a systemic issue. The culture of your organisation is set from the top, and it's no surprise that your staff feel they can treat customers with contempt if that is the example you are setting. As for the safety point, there was 60 people, so if this should not be the case then I suggest you look at this with the utmost urgency. Anyway, still many warm wishes and good luck for 2025. :)
Original response from The Natural Philosopher:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
To address some of the points you’ve raised: our cocktails are priced at £12, which is standard for London. We understand that prices can feel high these days, but as a small independent business, this pricing allows us to cover our costs, including rent and fair wages for our staff (and even then, just barely). That said, we aim to make our menu as accessible as possible, which is why we offer a daily happy hour with 2 cocktails for £16—£8 per drink. We noticed you enjoyed this offer, and we’re glad you could take advantage of it!
Regarding the capacity, we take the comfort and safety of our guests very seriously. While yesterday was indeed busy with birthdays and festive celebrations, the main bar area where you were seated accommodates 35 people, and last night we had 26 guests in total at any one time. This includes your party of 14, so we’re confident the space wasn’t overcrowded. We strictly follow all fire safety regulations to ensure everyone’s well-being.
As for your comment about our staff, we strive to provide friendly and professional service at all times. In this case, we needed to ask you to move your belongings from a table so we could seat other guests. We apologize if this interaction came across as abrupt after asking numerous times, but it was important to ensure everyone could enjoy the space. We would have appreciated your understanding the first time we made the request to avoid any tension.
We’re a small, independent venue that works hard to create a welcoming experience for everyone, and it’s always disappointing when someone leaves feeling otherwise. That said, we truly wish you and your loved ones all the best this holiday season and hope your new year is filled with happiness and positivity.