✅ Deposit and Cancellation Policy
A deposit is required to confirm all fabric orders, upholstery bookings, and custom work.
Deposits secure materials and reserve time in our schedule.
All deposits are non-refundable, unless cancelled within the allowed cancellation window (see Section 4).
2. Custom and Special Orders
Orders for special-order or custom fabrics/materials cannot be cancelled or refunded once placed with our suppliers.
If a change is requested after ordering, we will do our best to accommodate, but additional charges may apply and the original deposit may not be transferable.
3. Order Holds and Inactivity
Orders may be placed on hold (e.g., while finalising a fabric choice) for up to 30 calendar days.
If no decision or communication is received within this time, the order may be closed, and the deposit retained to cover administrative and stock-holding costs.
4. Cancellations
Orders may be cancelled within 3 business days of the original order date for a full refund, provided that:
No materials have been ordered or cut, and
No work has commenced.
After this period, or if work/materials have already been committed, the deposit is non-refundable.
All requests for changes, holds, or cancellations must be made in writing (by email or text).
We will confirm all changes and order updates in writing.
If you have any questions about your order or this policy, please contact us at 0151 924 3309 or angela@loftupholstery.co.uk.
