The IT Gear

Shipped my Whole Sim Racing Setup from IT Hub all i can Say is.. Extremely Good Products As Well as Service Provided by Mr. Pankaj Rajpurohit.. Prompt and Precise.. Very Very Very Highly Recommended.

I was looking for Next Level Racing Gtseat addon and finally found it on ItGear. Service was amazing. I am from West Bengal and received the product within few days. Mr. Pankaj helped me with all my queries and that was really helpful. You can trust ITGear blindly. Amazing experience.

Excellent service and friendly team! Had a great experience getting my PC built at The IT Gear. Pankaj Rajpurohit was incredibly helpful in guiding me through the component selection process and building my PC. He was friendly, knowledgeable, and made sure everything was perfect. The entire team provided excellent service with a personal touch. Highly recommend if you're looking for reliable PC building services!

Pros : -They were able to resolve the overall issue. -They listened to my feedback in troubleshooting. -Staff is friendly. -Parts availability in this shop is Excellent. I once needed a specific PSU and these guys had it in stock and my problem was solved immediately. -The Store itself is very well made and the products are displayed well, which is very important for a custom gaming PC shop for visualization purposes. -Follow up was decent. Cons : - Technical know how of PC parts is a litle lacking. They were not aware of the most basic CPU fan mount clips, USB 3\2 port colours. - They need to handle PC parts a lot more carefully. Despite me warning them that my PC is delicate and older, they really bent my CPU heatsink by quite a bit which caused the CPU fan to mount crooked. It looked really bad guys. I had to fix that myself during pick up. - I was told the CPU was not working but they managed to "fix" it after I informed them that this CPU was working perfectly just until a few days back and that its a very high end CPU (for it's time) and it can't "just break". Had I not made my case, I would have had to buy a new CPU which would have been an expensive affair for a customer. So please troubleshoot fully before informing the customer. I paid substantial repair fees for exactly that reason, to FIX. But I am atleast glad that they heard me out so thanks for that actually. - Cable management skills under the cabinet's back panel could use some work. - They are a little defensive about genuine issues, it's ok to be defensive but not when there's a legitimate issue\customer concern. The Cons unfortunately outweighed the Pros this time, but I hope you take this feedback constructively so you can guys can do much better in the future and so that my next visit is a lot more confidence inducing. I kinda want this business to do well, coz there are very few boutique style shops like this for custom PC builders. There are a lot of gaps to be covered however, so please work on those. Thanks for reading.

Amazing people very helpful offer great support built me an excellent pc very friendly staff skilled professionals

I recently visited I"T Gear" for a PC build, and I cannot express how impressed I am with their in-person service. From the moment I stepped into their store to the final completion of my custom-built PC, IT Gear provided an exceptional experience that deserves a 5-star rating. Here's why: 1. Friendly and Knowledgeable Staff: The staff at IT Gear were incredibly friendly, approachable, and knowledgeable. They patiently listened to my requirements and preferences, offering valuable insights and recommendations based on their expertise. Their passion for PC building was evident, and they went the extra mile to ensure my satisfaction. 2. Professional Guidance: IT Gear's team of experts guided me through every step of the PC building process. They helped me choose the right components based on my needs and budget, explaining the pros and cons of each option. Their expertise and attention to detail gave me confidence in the decisions I made, resulting in a well-optimized PC. 3. High-Quality Assembly: The PC assembly performed by IT Gear was top-notch. Their technicians displayed a high level of skill and precision while handling the components. They took great care in cable management, ensuring a clean and organized build. The end result was a visually pleasing and professionally constructed PC. 4. Timely Completion: IT Gear adhered to the agreed-upon timeline for the PC build. They efficiently assembled the system without sacrificing quality or rushing the process. I appreciated their commitment to delivering the finished product within the expected timeframe, allowing me to enjoy my new PC without unnecessary delays. 5. Post-Build Support: IT Gear's excellent service did not end with the completion of the build. They provided comprehensive post-build support, answering my questions and addressing any concerns I had. Their dedication to customer satisfaction was evident as they ensured that I was completely satisfied with the final product. Visiting IT Gear's physical location for my PC build was an absolute pleasure. The combination of their friendly and knowledgeable staff, professional guidance, high-quality assembly, timely completion, and post-build support made the entire experience truly exceptional. I wholeheartedly recommend IT Gear's in-person PC building service to anyone seeking a seamless and enjoyable PC building journey. They have earned my 5-star rating, and I would not hesitate to return to them for any future PC-related needs.

I purchased the MOZA R5 wheel from them, and the product itself is absolutely excellent. What really stood out, though, was their follow-up and customer support. Initially, I missed placing the order as the product went out of stock. I requested to be notified once it was restocked, and after about a month, I received a notification. I was able to place the order immediately. Overall, a great experience with both the product and the service.

I̶ w̶o̶u̶l̶d̶ d̶e̶f̶i̶n̶i̶t̶e̶l̶y̶ r̶e̶c̶o̶m̶m̶e̶n̶d̶ t̶h̶i̶s̶ p̶l̶a̶c̶e̶ t̶o̶ a̶n̶y̶o̶n̶e̶ w̶h̶o̶ w̶a̶n̶t̶s̶ t̶o̶ b̶u̶i̶l̶d̶ a̶ c̶u̶s̶t̶o̶m̶ P̶C̶. I got my custom gaming rig from them. Update: I am bringing down the rating from 5 stars to 3 stars for the following reason: A while back, I realized that the USB 3.0 I/O port on the PC cabinet was not functioning, I thought that it might be an issue with the cabinet. I didn't bother much as I was not using it. Recently I happened to check the USB 3.0 connector on the motherboard, and I was dismayed to see that the connector orientation was wrong. I managed to unplug it and plug it back properly and now the USB works. JUSB connection is fairly a no-brainer and such carelessness while assembling a PC was not expected from a professional PC building store.

Mind-blowing experience: First Iwant to extend my heartfelt gratitude to Saumyadeep for his outstanding support in procuring a machine learning and forensic investigation PC. From the very start, his patience and expertise truly stood out. He not only helped refine my specifications but also provided valuable inputs and suggested excellent alternatives, ensuring that the setup was tailored perfectly to my needs. What truly impressed me was how smooth the entire process with IT Gear was — from planning on paper to final delivery, all completed within just 24 hours! This level of efficiency is remarkable and a testament to his dedication and professionalism. Saumyadeep, you are truly exceptional, and your support has been invaluable. Thank you IT Gear and team for making this experience seamless and enjoyable. Keep up the fantastic work!

I recently purchased a desktop assembled system from The IT Gear. I must say that I am impressed with the quality of their products and services. The entire process was smooth and hassle-free, from placing the order to receiving the delivery. I am very satisfied with my purchase from The IT Gear and would highly recommend their products to anyone looking for a reliable and quality assembled desktop system