The Grass Outlet

I recently ordered five pallets of Raleigh St. Augustine sod after being assured of its quality over the phone. I also reviewed customer feedback beforehand, which gave me confidence that I was making a good choice. Unfortunately, the product that was delivered fell well short of expectations. The grass was thin, weak, and of noticeably poor quality. Even more concerning, it was infested with grubs. This was not simply a matter of cosmetic imperfections—it raised serious questions about whether the sod was suitable for delivery at all. I realize I chose a lower-cost variety, and I fully accept that different grasses come at different price points. However, in this case, what I received was not just lower-grade sod; it was sod that appeared compromised from the start. In my opinion, it should not have left the supplier in that condition, regardless of price point. I reached out to Grass Outlet to express my disappointment and requested either a replacement or a discount toward a different grass variety. Instead, I received a lengthy, ten-point list of questions and requirements, which felt less like a genuine attempt to resolve the issue and more like a burden placed on the customer. I understand the challenges of working with a living product, and I appreciate the complexities involved in harvesting, transporting, and installing sod. That said, there must be a quality threshold below which product should not be shipped. Raleigh St. Augustine of this condition risks damaging customer trust and, frankly, the reputation of the supplier. My intent in sharing this feedback is constructive: Grass Outlet should carefully review its quality assurance processes, reconsider whether certain products are fit to sell, and handle dissatisfied customers with more flexibility and understanding. Customers like myself place a great deal of trust in the assurances made at the point of sale, and when that trust is broken, it is difficult to repair.

Ordered 2 Pallets Palmetto St. Augustine for end of March during rainy day. Got it early 7am. Super green and probably 1 inch of dirt. Easy to install myself but it was rainy non-stop so wasn't too fun. It's pretty exact as far as 450 sq ft per pallet. I thought I needed 906sq ft but was short 100 sq ft, miscalculated or installed them too close. So I had to cut some into sod plugs towards the end of the yard. No big deal. Hope this grass does well in the shade of the tree. The price is 1/2 of the box stores and grass was super fresh as u seen in the pictures!

I previously worked at a landscape and irrigation company so I had the confidence to sod my own yard. This sod is very good quality!! Came green and stayed green with a thick layer of dirt that had moisture in it upon arrival instead of dried out like I’ve seen before at other places. The sod arrived early in the morning and they called to communicate the timing the day before drop off. I also enjoyed the information they sent over as well. These are pictures of my lawn a month after installation.

This company is very informative and supply tons of information to help you succeed! We ordered 2 palettes of Raleigh St Augustine on a Tuesday and picked it up on Thursday same week! The grass was cut in equal thickness and was so fresh and healthy! We’ve ordered grass from other places many times before and this was by far the BEST EVER!! Can’t recommend them enough!

Best grass company in town. Best office staff.. Thanks for always being reliable and flexible in a tough business that depends a lot on the weather. And thanks for making my customers' yards beautiful!! 🙏

I had an awesome experience with The Grass Outlet. Their website experience is pleasant and the gentleman delivered 2 pallets of Texas Native St. Augustine right in my driveway. Flawless experience and the grass is so beautiful that my neighbors have come to thank me for taking such good care of this yard since moving in. I’ll be shopping here in the future!

Incredible grass variety and quality of all types of fresh healthy grasses. We traveled almost 2 hours one way just to get their St Augustine Palmetto variety because we couldn’t find it anywhere. And this wonderful place gets this grass from their own farms the sane day you pick it up. You can’t get any fresher than that. You must place your order in advance. When you place your order the knowledgeable staff will help you chose the variety you f grass you want based on your needs and amount of sun or shade. They explain how to prepare for the grass and care for it.

Update: last purchase went so well, we purchased more of the celebration Bermuda in mid March. It took very well and the product didn’t disappoint again! 🙂 Ordered celebration Bermuda from the Grass Outlet. I can’t say enough how high the quality the sod was. I’ve bought sod from several places in the Austin area over the last 20 years, and this is by far the best quality I’ve purchased. It was so good, my in-law bought a pallet for a renovation on his yard when he saw how nice it was. I followed their watering and installation instructions and within 3 weeks, the grass is rooted and starting to put out runners. I can’t wait for the spring when we sod the remaining area of our project. I’ll definitely be coming back to the Sod Outlet, and letting everyone know what a great product they sell.

After shopping around and seeing Chris Woehl's Google review of The Grass Outlet Online, I decided to buy my zeon zoysia from The Grass Outlet. Beautiful dark green grass at a great price compared to other grass suppliers. Kudos to Ricardo for being able to navigate his big rig and 45 foot trailer through my neighborhood!

The grass outlet has the best sod in town. I used to get my sod from a local competitor until I found this place. Prices are great and the quality of grass is exceptional. If your grass dies, it's your fault. Not the grass outlets.