I was looking for a new dentist, so after viewing their website online, I decided to drop in at the office of The Dental Suite in Covington. It is a beautiful, modern office which really impressed me, so I made an appointment. On the day of the appointment, as a new patient, I was very impressed. What really stood out was the exceptional level of customer service throughout my visit. From the moment I walked in, the front desk staff greeted me by my first name with warm smiles and a welcoming, attentive atmosphere. They are incredibly friendly, helpful, and very efficient with the check-in and paperwork process. They also offered bottled water, headphones, Netflix, blankets, eyewear etc. which contributed to the level of comfort and personal touch they provided. In the exam room, V, the dental assistant, made sure I was comfortable and clearly explained each step of the process. I had never seen photos of my teeth before, only x-rays. Dr. Kim performed the exam and the cleaning. She is not only knowledgeable, skilled and thorough, but also kind and attentive, taking the time to answer my questions and making sure I felt at ease as she explained my dental care plan going forward. I can’t say enough positive things about The Dental Suite. It's clear that this office values patient care and goes above and beyond to ensure a positive experience. I truly appreciated the professionalism, patience, and kindness from everyone I interacted with and I’m so glad I found them! I highly recommend this dental office!