The Cool Crew

I am very happy with the work the Cool Crew did. They were on time, helpful and went above and beyond. They work on mini-split systems which not every company will do. We had them fix a leak and recharge our system.

Relatively new system stopped working, and searched for a reliable company to service on a weekend. The Cool Crew responded quickly and had a Tech out within an hour. The Tech was very thorough and checked everything. He was very systematic in his approach to diagnose and repair. At the end of the day, the system was up and running, and the Cool Crew was very generous in waiving the weekend/emergency call fees. I was able to get the job done with a great price. Thanks again Cool Crew!

The owner came out and got the my disabled unit running but did not diagnose what caused the failure. It broke down shortly after they left. Scheduled two different times to come out to fix it again and did not make it during those timelines, did not communicate they wouldn’t make those timelines. Refused to give a refund despite not fixing the problem. Upon trying to communicate these concerns, I was given a litany of excuses and told I was being unreasonable for being upset that they didn’t fix it, charged me for it, failed to come back to make it right, and failed to be able communicate any sort of timeline. They do not guarantee their work, except maybe eventually he might have come back l out when he was free. I would not consider the company professional, they seem overwhelmed to handle the jobs they have coming in.

I called Monday morning, they were here 2 hours later! Richard was able to locate my warranty and get me repaired quickly. Highly recommend!

Initially contacted for a “check up” since I noticed a possible leak. Unit is in a little closet in hallway and I was worried about water damage. A representative showed up looked at everything, noticed the coil was shot and told me the unit was “on it’s way out”! Quoted me a price and let me know that they did have the equipment on hand and could do the install the next day. And that was a Sunday!! 2 men showed up the next day and got to work. Lots of challenges since new equipment was a bit larger than the old equipment and getting it in that little closet required some carpenter skills! But they never gave up and got everything operational! Showed me how to operate the thermostat and how to maintain monthly. Very pleased with their professionalism and would recommend highly!! Thanks so much!

Poor communication and lack of attention to detail. TL;DR: Bad communication. Unprepared techs. Poor customer service. Sat 11am - Called for a quote for a water heater replacement. After some back and forth on details, Yamel (the owner) says he'll send me over a quote, but since there was a specific GE WH I was looking at, it would be monday before we could get the work done, but that it could definitely be done on Monday. I'm fine with that. Sat 11:05am - I realize after measuring the space that the GE WH that I originally wanted wouldn't fit comfortably in the space and communicate that to Yamel and tell him to choose whatever he thinks will work best in the space. Sunday 11am - No quote. Reach out to Yamel, get told that I'll have a quote by 9pm. Sunday 9:30pm - Finally get an update, he's having technical difficulties and the quote will have to be on Monday morning. Monday 8:20am - A different person reaches out for information that I already provided to Yamel, because he didn't bother to forward it to them (pics, dimensions of the space, etc). Monday 9:30am - Quote. Significantly more expensive than I expected ($3175 for a base model 50 gal AO Smith WH install). Speak to Yamel about it and he agrees to do the work (WH, expansion tank, drain pan, shutoff valve) for $2300. Ok fine, as long as it's done by 5pm because I need to be somewhere. Monday 1:20pm - Guys show up. Remove the old WH and damage the trim and sheetrock on the front of the space it is in. Realize that they don't have the correct size drain pan or WH and don't have an expansion tank at all. Also no equipment to braze with. They can't be back in time to meet my 5pm requirement, but can be back "first thing in the morning." Before leaving, they attempt to tie the hot and cold lines with a small piece of threaded pipe because of residual backflow? from the hot side. Monday 1:32pm - Call Yamel because the tie is leaking. He sends them back out to correct it. Monday 6:26am - Let Yamel know that I don't want to move forward with the service because of their lack of attention to detail and I just don't trust them to do the job in general. Back and forth about whether I owe him $150 for a "service call" where they didn't bring anything they were supposed to bring, didn't do what they were supposed to do and damaged the trim and sheetrock while they were there. I reply that between the wasted time and the damage to the trim and sheetrock he should quit while he's ahead and call it even. At which point he threatens legal action. I attempted to use Mech-One based on the large number of very good reviews I saw and also because they were one of the only suppliers for GE water heaters on the GE site. If the other reviewers are to be believed, my experience is out of the ordinary for this company, but I would warn potential customers that an experience like mine is definitely in the realm of possibility when trying to work with Mech-One.

Great Service, but my appointment was pushed back 1.5 hours. Very disappointing. Otherwise I would give 5 stars

I purchased my Mini Split AC from Home depot...however I found out real quick most will no install a unit unless purcahsed durect from their company. Que...Setpoint to the rescue! These guys were great, informative, went above and beyond my expectations. Couldn't recommend them enough. They are my go to company!

Richard was very detailed and thorough during the HVAC annual service. He took the time to check all aspects of the system, and made sure everything was working perfectly before he left. Really appreciated his professionalism and attention to detail. Highly recommend!

So great! They got to me in the same day and resolved my AC issues without charging an arm and a leg.