I booked them for a move-in clean for a new house. Two cleaners showed up and told me it would be two hours to clean. I decided to step out and run some quick errands while they cleaned. I learned that to be a mistake when I returned.
They skipped a lot of areas they should’ve cleaned. The areas they did clean were so half assed it was unbelievable. It did not look like they even cleaned the toilets at all. I could still see the water line and the top was covered in dust. There were multiple other areas that were not done: tops of ceiling fans, tops of bathroom fixtures, inside cabinets, top of cabinets, etc. They did not even mop the floor as you can see by the stains and little pieces of trash that were still on the floor in one of the closets.
When I asked them directly if they had done these areas they told me yes. This was a bold faced lie as you can see in the included images, these areas were not wiped down at all.
I’ll give them two stars because they fixed the things that were originally skipped (and then lied about) or done very poorly. However, this occurred after the manager came to review, which is apparently standard operating procedure for the the “Cleaning Pros”.
I found it odd as cleaning companies I have used in the past do not have a manager come out by default to review cleanings. However, after reviewing their work I can see why…
Even the re-cleans were half-effort. These people do NOT care and that is why a manager has to come out and babysit.
I cannot believe that this company has such a high rating and so many glowing reviews. Maybe I just got unlucky with my two cleaners: Meg and Jessica.
TLDR; very sloppy job and minimal effort by the two ladies who did my small townhouse. Will not use this service again and would not recommend.