The Boss Taxi

Was quick to arive. Dispatch said 15-20 minutes and it took closer to 10. The driver was polite ( partly cause he couldn't speak English at all). Price was not outlandish, but spendy nevertheless. Giving them 4 * cause the car felt like it had a bent rim. Will use them next time I'm in town and need a ride

Thank you to Lupita from The Boss Taxi company! I appreciate your friendlness your courtesy & your professionalism. You have a very positive & spunky attitude and your prompt response time!! You arrived earlier, and I appreciate that 💯% Ok l Lupita deserves a raise for the excellent experience she offered me today!!! Best regards, Kara Bare!

After several attempts, I was unable to get an Uber pick up for my brother. The Boss Taxi came through for me and my brother. They were prompt to respond and appreciate them keeping me updated after they picked up my brother and also after dropping him off at his destination.

Ordered a taxi. They said 25-30 minutes. Never came. You can better depend on your father to come back rather than this sorry company. Can’t even do the one thing they say they do. Do better.

The fare on the meter was $18 at the end of my trip. After I got my bag out the driver put in a custom fare amount of $25. Drive is fraudulent and dishonest. Would not recommend the company at all

Would give a negative star if it was possible. Showed up 25 mins late. Didn’t speak any English at all. I offered $20 each way for a less than 2 mile drive and he wanted $25 each way. Paid $14 for a .08 mile drive instead and hopped out. Stay away!

SKETCHY LONG HAULERS My first and only experience with Boss Taxi: I ordered a cab from Avondale to Chandler, a man in a cab showed up eventually and we were off. During small talk, I (naively) let the driver know I was new to Arizona and was still getting used to navigating the area. I didn't know it at the time, but we started on the 202 heading East. When we were nearing the exit to take the 101 south he asks "Are we supposed to turn here?" Which confused me because I just told him I didn't know the area, so I responded "I'm not sure." He kind of shrugged and kept driving straight with a smile on his face. Alarm bells immediately went off in my head, and I felt adrenaline shoot through my body, worst case scenario I was being kidnapped, but maybe I was overreacting and the driver just made a simple mistake. I texted a friend who's lived in AZ most of their life, they let me know something was very wrong with that route. I asked the driver if we should turn around or if it would be faster going this way, he did not respond... I texted my friend constantly throughout the trip while internally panicking, and eventually I was brought to my destination where my friend was waiting in the driveway and had it out with the driver for detouring around the Loop 202. After some stressful haggling with the dispatch and cab driver I was happy to wash my hands of the whole terrible event. I was honestly just relieved I wasn't stuffed in a basement somewhere or a victim of human trafficking. I've since downloaded ride share apps which are all tracked by the companies, if those drivers go off course the app tells them to go the right way, there's also ample opportunities on the apps the report if something's wrong along the way. If the driver of one of those apps did this, he would be fired. Please please please, DO NOT USE THIS COMPANY OR ANY OTHER CAB COMPANY. They operate in the stone age and are unable to track their drivers, their report system is word of mouth through the phone. It is dangerous and prone to degenerate acts like this and worse, and there are no repercussions. MORAL OF THE STORY/TLDR: Use ride share apps which are safer, and if you HAVE to use a cab company, stay far away from this one. RESPONSE TO THE EMPLOYER: I would almost commend the amount of mental gymnastics you go through in your response, let's dissect them. Koch Industries and Walmart are owned by families, that doesn't make them any less unethical. Veteran taxi drivers don't take their rider miles outside of the route because of a "miscommunication". And if you're saying that your dispatchers watched as I was taken all the way around the 202 and did nothing to contact the driver or check on the situation, then you're only further proving these 1 star reviews. I'd like to note as well that your response to my complaint wasn't to empathize or investigate, but to tell me that I'm making "horrible assumptions" and chalking the incident up to a "miscommunication". Your response seemed tired, and judging by the other reviews on here I can see why, you must deal with this often, and I'm sorry for that, but the truth is that there is no good name for you to save and there is no good name for me to soil. My experience with this company from top to bottom has been a nightmare and potentially dangerous at times, I further urge anyone considering using them to go anywhere else. My advice to anyone working for the company would be to please find a more ethical and rewarding way to make a living.

Very dependable and professional. Highly recommend. We used them for 3 days on our trip to Phoenix and they showed up on time every trip... We couldn't even get other cab companies to answer the phone.

I called for a taxi and they told me to wait 20 minutes, after 2 hours I realized they were never going to show up. I tried calling them throughout to ask for a status update for my taxi and no one even bothered to answer the phone

I ordered a taxi just to go to add funds to my card to get an uber. I hadnt taken a taxi in maybe 7 years or more but my experience was great. The Taxi driver was on time and very informative about the area. He was very respectful and very courteous as well. I will use them again.