Overpriced and Disappointing Experience
We contacted The Boiler Repair Man about a boiler leak (non-emergency). It took them two days to send an engineer. When he arrived, he was in our home for less than five minutes — he removed the boiler case, immediately found the leak, took a photo (to send to head office), then left.
Three weeks passed with no follow-up, and the leak continued. I eventually left a review, after which head office finally got in touch — quoting £200 to carry out the repair.
To our surprise, we were also told we owed a £120 diagnosis fee for the engineer’s five-minute visit — despite no repair, no report, and minimal time spent. For context, the typical rate for boiler diagnostics in Glasgow is £60–£90.
We’ve since decided to install a new central heating system and boiler — but we certainly won’t be using this company again. For a basic diagnosis that took minutes, being charged £120 feels unjustified.
There are definitely more reasonably priced and responsive companies out there.