Having been thrust onto the field of battle not of your choosing, your next most important mission to succeed is to collect information. You need to know the lay of the land, your position in it, the opposing sides fortified position. What do you have at your disposal, and where is the battle? The opposing force has been here before and knows the battle well and thinks you are the same as the others. So gather information. Do it quickly, because the traps and the fight has already started. Do you want to wander through the battle field alone, or do you want an experienced guide? Fill your mind with knowledge of the tactics that the insurance company uses in their processes. Know what pitfalls are out there to keep you from reaching the goal of full indemnity. Do not be lulled into thinking that there is no battle, or that you may have just lost. Fight to win, always.