Texas Cabinets Direct

Pleasant experience. Real wood American made cabinets. Pre finished saved us time and money. We liked the color, and they had our cabinets in stock. The install was smooth. Great company to deal with, and great value.

DO NOT USE TEXAS CABINETS DIRECT. Worse company ever. They take your money, then FORCE YOU TO PAY BALANCE BFORE THEY WILL INSTALL.l. Then they bring cabinets but forget to make your vompkete order. Thet leave your kitchen in shambles for months. Purchased May 9th , was suppose to be instslled mid june. They losy the order and rescheduled installation July 14. Was missing cabinets when they came to install. Cabinets almost fell because not screwing it in properly. Missing shelves. The electrical plugs were already there snd cabinets were suppose to be higher to avoid covering plugs, but this is how they installed them. Doors don't match. Etc. Total rip off and scam. It's been 3 months going into 4th month now with cabinets still not there. They don't answer or return calla. Poor quality and worse customer service we have ever experienced. They also did the same thing to 2 of our neighbors. DO NOT USE THIS COMPANY. There are several reports all over social media, better business bureau, Google where they have scammed customers.

Hello , I’m writing regarding my concerns with my cabinet installation. To date nothing has happened the way it was promised. I had previously emailed letting the sales department known the old cabinets had been removed and that if an opening date came up they could begin early. I received no reply. I emailed days before asking if everything was still on schedule. I received no reply. Some of my cabinets were dropped off on the correct date. When the delivery drivers asked where I wanted them I asked where the installation crew were and was told they were right behind them and would be there soon. I told them in that case to leave them in the back yard on the porch. There were several doors and cabinets missing. Hours passed with my cabinets outside and finally I enlisted the help of neighbors to help me bring them inside. At that point I decided I needed to install them myself so that is exactly what I did. Around 8 pm Juan called apologized telling me the install truck had broken down and that he was on his way. I told him i was already in the process of installing them and not to worry about it. The next morning David called and took responsibility for the issues. I had ZERO issues with That. I treasure honestly and appreciated the call and we ended the conversation with him telling me he would get back to me. At this time he also said he would go over the order and make sure all the missing items were delivered and that as a Curtsey he would install the pantry’s. Over a week later after more phone calls and emails I received a phone call telling me the pantries would be in the following day and installed. I asked “How can you get them and deliver them on the same day ?” I asked that instead of taxing an already obviously overloaded workload to just get them to me next week. Again over a week went by with no emails and no phone calls. So again I called and emailed and again eventually received a call scheduling a delivery. I tried to ask questions but was told by David “time out “. That’s not something I will tolerate. I had legitimate questions that I deserve answers to. I could honestly care less about installing the pantries myself. I am an accomplished woodworker so this is not an issue. Also there were no pantry doors and the spice rack was the wrong size and type. My problems are the following 1-I’ve been living like a prisoner using only my bathroom sink to wash dishes and as my only source of water for over a month. 2- the job was brought to a stand still because i did not know how the pantries were going to break on that end or what overhang I would need. Nor did I have all my cabinets 3- not one thing I’ve been told had actually happened. 4- I’ve lost 3 days of work. I am self employed so I don’t get vacation or sick days , paid time off etc. so this has cost me a great deal financially since I am in the H.V.A.C business. And this is my season with temperatures being in the triple digits. 5- I have a time line I need to follow. This entire goat rodeo has completely derailed not only my timeline but has caused me to work like an mule to meet my obligations. Thankfully my wife will not be home for another few weeks but now my schedule demands between 16-18 hour work days because I not only have my customer obligations but this project to catch up on as well. This morning I will have to remove part of the countertop on installed along the pantries since it indeed did not line up properly. I held off sending this review because I do not like sending things in anger however after a few more months I can report these cabinets are absolute garbage Screws fall out, the large drawers which clearly should have had undercount slides had side mount slides which fail repeatedly and I am once again and continuously fixing poor workmanship from this supplier.

Thank you, Texas Cabinets Direct! I found them through a friend. They did such a beautiful job for her kitchen so I stopped in to check out what they had. I got a quote on the spot. The quality was great and the price was less than half of what I was going to pay Home Depot. I was expecting to wait but they had everything they designed for me and my cabinets were installed two weeks later. Now I'm going to do my bathrooms too.

I love my new white kitchen cabinets! They are well made and I got them at a great price! David came out and measured our kitchen and emailed me a design based on my wishes along with an estimate. This was done in a very timely manner. David went beyond the call of duty to answer my questions. I did consult a couple of other cabinet makers who wanted me to send in the measurements of our kitchen and then they would help design our kitchen cabinets with me over the phone. The assembling and installation of the cabinets would have been done by us. If they agreed to assemble and install the cabinets at all, it was at a much higher price than Texas Factory Direct. The estimate David gave for installation of the cabinets was very reasonable. The installers were courteous and efficient. I did have a couple things that needed to be corrected after installation but David made sure that was taken care of promptly. I even requested that the 12 inch height cabinets above my stove be replaced with 15 inch height cabinets and David had that done for me at no additional price though I offered to pay. I can say I am pleased with my cabinets and the craftsmanship of them. The drawers are well made too. There was one negative thing that I did not know about the base cabinets before they were installed. The base cabinets I asked for without drawers each came with an extra shelf and although the shelf was adjustable in height, it was half the depth of the base cabinet. In a couple of my cabinets this was an advantage as I had some tall items I stored. In the others, I wish they were the same depth as the cabinets so I had more storage room. I do have 2 lazy Susan corner cabinets and I love these cabinets too as they are well made and the shelves on them are the same depth as the cabinets. I still give this company a 5 star review for customer availability and service, pricing, promptness, and cabinet door and drawer construction. I would use again!

I have never done business with Texas Cabinets Direct so I have no opinion or experience with their quality. I do not know anyone at Texas Cabinets Direct, so I can't speak to the honesty or expertise of their product. I do read reviews to make decisions and I am extremely impressed with the answer to the 1-Star Review. If all the information in the answer is correct (I believe it is) the response by Texas Cabinet Direst was worth 5-Stars. You answered the lady's complaint and offered further effort to satisfy her. Great job!

We used Texas cabinet's direct, They were supposed to be all wood cabinets, they are wood cabinet with laminate overlay but they are nice. They started the installation on April 1st and they didn't have all of the cabinets or door s to finish. They came back the next week to finish and still didn't have all of the doors.it is now May 6th and the job is still not finished.

Tyler, the operations manager, should not be in customer service. He doesn't listen and interrupts every other word. I wasn't complaining about their drawings. I was questioning why the drawings did not match what cabinets and even basic design ideas KW the measurer had told me would be available. I had purchased no appliances, as I wanted to work with this company to get max storage space, while including appliances I wanted.. and sizes of appliances can vary. These are my 28th and 29th remodels. Most were custom. I thought I'd try this company out. I don't care how good, how cheap, how fast, how anything a company is - I will not be condescended to or yelled at or interrupted repeatedly as I tried to clarify why the drawings were problematic. Tyler acted as if I was complaining. I was not. He'd have known that had he stopped treating me like "the little lady" and LISTENED. He was too busy defending something he was NOT needing to defend. I had questions, not complaints. I never got question out withoit an interruption. I ended a call with a curse word I never use and regret it. Except he deserved it. They lost 21 other kitchens from me. I doubt they care. But that's how bad it is trying to converse with Tyler. I will pay 3 times as much for professional folks.

We are happy with our new kitchen cabinets. Quality cabinets and affordable. They were timely with quote and installation. Will do business with them again and highly recommend.

Seems to be a good company to work with. My only complaint is I am missing two doors and can not get a call or email back on when they will be available. I am a contractor and can not be paid fully until the kitchen remodel is completed. Everything is done except waiting on these 2 lazy Susan doors! But they got their money upfront!