We commissioned them to make two sofas for us. One they managed to get right in April, after being delivered just before Christmas. The second was made wrong 4 times. They eventually collected it months later and agreed to repay us the money as it didn't fit the space it was designed to.
As they had cash flow issues, we agreed to give them 3 months to make the first installment and pay the rest over 9 months. Once the 3 months grace period had lapsed they "changed their mind" about repaying us the money and we are now left with no sofa and they have won't or can't refund our money. And at almost Β£4,000 it can hardly be considered cheap.
I would proceed with extreme caution before using this company.