I’m writing this review with so much gratitude because of how the merchant handled a tricky situation when a Grab rider missed my order. First off, the food from Taibah Arabic Cuisine is amazing! The portions are so generous, the hummus is creamy and full of flavor, and everything is prepared with such care. I haven’t even had a chance to taste the rest yet because I feel compelled to share my experience right away.
What really moved me was how the shop owner went above and beyond to make things right, even though it wasn’t their fault. They personally arranged their own delivery to ensure I got my food, which is such a rare and thoughtful gesture. When I mentioned that Grab might cancel the order and refund it from their end, & promised to transfer the money if that happens, the owner simply said, “Don’t worry about the money, as long as you get your food.” That level of kindness and dedication honestly left me speechless 🥹
Thank you to the kind gentleman at Taibah Arabic Cuisine for turning a frustrating situation into one of the best customer service experiences I’ve ever had. I highly recommend this place to anyone looking for incredible food and a team that truly values their customers.