Symons Fire Protection, Inc.

I cannot recommend Symons Fire Protection, especially if you are facing a time-sensitive issue like a pipe leak. My final conclusion is that their service is unacceptably slow and disorganized, which is the absolute worst combination when dealing with a potential flood or fireline emergency. For those in a desperate situation, I strongly urge you to look elsewhere. I had a fantastic experience with Raven Fire Protection, who was fast, professional, and addressed my critical leak issue in a timely manner. They are the company you want to call. My experience with Symons was an exercise in frustration. I had a leak in my front yard fireline pipeline. I called their front desk and scheduled an appointment, only to have no one show up on the scheduled date. When I called the company again, the front desk informed me that they needed to provide an estimate first, despite my having already scheduled a service appointment. I provided my contact information and details again. It took four full business days after this second call just to receive an email asking for my contact information, scope of work, and pictures--all details I had provided during my very first call. I was truly desperate and unsure who to turn to. Luckily, I saw another Google review complaining about Symons' service and recommending Raven Fire Protection. That crucial recommendation saved me, and I want to share my own story to help others avoid Symons' agonizing delays.

Symons Fire Protection fulfilled ALL our needs in the upmost professional, respectful and caring manner. Each employee and staff I have been in touch with, have demonstrated support and guidance through our needs. I cannot recommend enough this Company for your alarm systems and continous monitoring. We are utterly pleased with the service and customer support we've always received from them!