Sussex Cars Eastbourne

I have been using this company several times a week for nearly 3 months now, and they have not faulted. They collect my teenage daughter and take her to college in Eastbourne. I order through the app and get updates without fail. Each driver is here by the specified time (I sometimes prebook with only 15mins notice). They are courteous, polite and make my daughter feel at ease using their service. She has autism and struggles with conversations. However, she feels really comfortable getting in the taxis and has got used to regular drivers. I will continue to use this service while I cannot drive myself. Thank you :)

Booked a taxi on app - £18, taxi would be with me in 15 minutes. Ten minutes later app still finding a driver. I called the office and the miserable person on the phone said it’s because there no taxis in your area. I questioned if I’d be charged the £2.50 cancellation even though they couldn’t provide me a taxi … they said yes!!!!! They then magically found a taxi which would be with me in ten minutes - £27 has been taken from my bank. Definitely not using this company again 👎

We arranged two taxis in advance and booked another one at short notice. The drivers were prompt, courteous and helpful with luggage. The cars were comfortable and very clean and fresh. Friendly drivers. Thank you.

I left a 5-star review for you guys, but I have to change it to 1 star because today one of your drivers was reversing, and they turned a little too fast, and I am car sick, which means it made me feel a little bit sick. Also, when I track the drivers on the app, your drivers just sit there after accepting the job for like 10 minutes, and it made my mom miss her doctor's appointment. Also, when we went on holiday, we needed to catch a train, and because of one of your drivers just sitting there after accepting the job, we missed the train. Will be relying on buses from now on.

Booked on app 26 pounds Driver said it’s 30 pounds Suggested quicker route for him 35 pounds Make up the prices as they go, rang the office to ask what the policy is? I’ll ring the police if you don’t pay the driver - I’m on minimum wage, I can’t deal with this. Ring office hours on Monday. Can’t take the app for or quotes by driver. Police called if you don’t pay inflated prices by 20% + Cowboy operators

WOULD BE 0 STARS. Never ever book this taxi company ever. Unreliable, rude staff and frankly terrible service. We prebooked a taxi using the app for the next evening, and when it came to our booking slot we were never allocated a driver. I called the number and the women who answered told me there was no driver in the area. When I asked why our pre booking was not honoured she rudely told me that it was not a pre booking using the app and you only get a driver when available. NONE of this information was told at the the time of booking. We were left stranded with no available time to walk to the station to catch our train. Disappointed is an understatement. I was strongly urge no one to use this service.

On 9 July at 4.48 am our train to Gatwick was cancelled due to overrunning rail repairs. We needed to catch a flight at 7.20 from North Terminal and called 726 taxis for help. Driver 22 arrived within 5 minutes to pick us up and got us to Gatwick within 20 mins of bag drop time. The driver was friendly, professional and really helpful getting us there safely. We didn't get his name but please pass on our thanks. We know we were not the only stranded train passengers your taxi firm helped that day. Fantastic service - thank you.

Had a car booked for my son’s 18th birthday. Half an hour late at 6:15pm so missed dinner booking. Was promised on call three time that the car was on its way. Had to drive. Don’t use them!

Avoid using this taxi company most of the drivers are very angry and abusive people this is the second time now that I’ve been verbally abused by a taxi driver in this company basically what happened was the charge came to £4.90 and I gave him £5 in cash and he put it straight in his pocket didn’t even check what I had given him and I asked him if I could have my change back and he said well. I don’t know what you gave me because I put it straight in my pocket and I pointed out to him that I gave him £5 and then he just started arguing with me and refusing to give my change back and saying that it was my fault because I didn’t give him the exact change and then he started being extremely verbally abusive towards me swearing at me I’ve never felt so angry and discussed in my life absolutely appalling and disgusting 😡

Booked the day before. Driver not even assigned 15 minutes after time due to arrive. Called helpline, was told it's "rush hour" and that these are "self-employed drivers" and thus unreliable. Advised to wait 5 further minutes, driver still not assigned. Avoid.