Sure Roofing & Waterproofing

My experience with Sure Roofing was by far the best I've ever had with any home service company. Chris, the estimator, was incredibly knowledgeable and thorough. He clearly explained the entire scope of work, and made sure I understood every detail of the project. I had an estimate in my inbox just one day after my initial phone call with them, which was the fastest turn around time of any of the roofers I contacted. I got three quotes and theirs fell right in the middle, so the price seemed fair. Now that I know the quality of their work and the level of customer service, I think the price was amazing. Once the project started, Nancy was my main point of contact and she was truly wonderful. She was very kind, very responsive, and provided constant updates. I especially appreciated the progress photos she sent, which showed me exactly what was happening on my roof throughout the day. Whenever I had questions, Nancy provided quick and clear answers that put my mind at ease. From start to finish, the whole Sure Roofing team made me feel completely taken care of. They are a well-oiled machine! They completed the job in just a day and a half, and left everything better than they found it. No leftover junk and debris, no complaints from neighbors, no problems. I wish Sure Roofing did more than just roofs, because I would hire them for every project!

We hired Sure Roofing to fix a faulty roof installed by another roofer. The old roof was a disaster. The entire Sure team was helpful, from Chris Testa, who quoted the job, to the owners. They identified the leaks left from the faulty roof and fixed the problem and laid a waterproofing layer that should last. Lucky for us they came in before the torrential winter storms and the roof held up. I wish we had hired them in the first place. Richard is the family patriarch and was on site many days to make sure the project proceeded smoothly.

***Update August 2022 We are again having issues with the roof. They came out awhile ago to patch when we discovered it was full of bubbles. Unfortunately, it’s now full of bubbles again. The owner came out and told us the bubbles were fine and refused to do anything about. We are now going to have to purchase a whole new roof from another company. Sure Roofing did not honor their guarantee. —- Original review Luis and the crew did a good job fixing the flat roof that had some leveling issues where too much water was accumulating in one section. They first did a good clean up with a pressure water machine. Then they leveled the sunken section of the roof with a special cement.  Then they applied several rolls of the membrane material to cover it. After testing the repair with the hose to make sure the water was running where it needed to go, toward the gutters, they applied a good coat of the silicone paint on the whole roof. Luis was very professional and so were the rest of the guys.

What an extraordinary roofing business! This company did an excellent job for a very reasonable price. We felt we were in the best of hands and were so very happy with their professionalism and dedication to superior service. We were thrilled to have chosen this superb company!

A very professional company that stands by its work. We replaced a flat deck roof that exhibited water intrusion in the apartment below. The location of the leak was difficult to locate but they stuck with it, and during these last few weeks of rain, we didn't see any water intrusion. They stand by their guarantee and have always been responsive. I would recommend them to anyone.

Sure Roofing is a family owned business. We had the pleasure of doing business with them. They are very responsive and professional in our contacts with them. They sure earned our referral if anyone asks us.

I have used Sure Roofing two times in the past 10 years. They do exceptional work, very professional. I highly recommend Sure Roofing! Richard Edmunds

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