Superior Appliance Service

I called to get my fridge leak fixed. Superior appliance told me how to fix it over the phone, with out charge. This is incredibly kind, honest, and wholesome. This is what it means to live in America, where decent people help each other. I would given superior appliance service 10 stars, but I am only allowed to give 5.

Worked with Lane, he was prompt, on time, courteous, and did great work. Our washer was making a loud grating sound when spinning. We provided Lane with a video recording and he tested it out himself. Diagnosed it to be a part that needed to be replaced, so he bought the part and was back the next week to install. So far so good! 1 year warranty on labor.

Edit: I spoke with Lane, he made it right with me. Great customer service, thanks Lane. I appreciate your honesty and your outreach. My washer seemed to be broken, with water all over my basement floor. I had recently washed a quilt and the load had been unbalanced and there was a lot of banging before I could stop the machine. The next wash is when I had water all over. I called a repair company and was told washers only have a life span of about 5 - 7 years, so I went to King and Bunnys to look for a new washer. The salesman at K & B referred me to Superior Appliance since my washer was a GE and only 5 years old. I spoke with Don at Superior and he sent his son Lane out. Lane arrived at around 4:30 in the afternoon, after dark. He went into my poorly lit basement (I asked if he had a work light because the light is so dim but he said he'd use his phone.) He tipped the washer backward, bent over a bit and said the center tub seal was cracked and that I should replace the washing machine. He asked if I'd run it at all since or seen where the water was coming from, and I said no. He collected $130 and left. Time elapsed from beginning to end, 10 minutes. I bought the new washer that same night. On the day the new washer was delivered, I found after install that the water on the floor was from a clogged drain line, not my old washer. It wasn't even broken. I called K & B the following morning but my old washer had already been scrapped. I feel as though Superior scammed me. Lane didn't see a cracked tub seal, it was late in the afternoon, he stopped by to collect a quick $130 and left. Sorry, but I think I was scammed. K &B said they would talk to Don, but I never heard back from either.

Very dependable and do great work.