this location refused to honor the points program discount. the national program clearly states that 400 points = free haircut, but this location would only redeem the points for $20 off their outrageously high regular price. the only reason to be loyal to a chain like this is to take advantage of the loyalty program - but now you're not honoring that?! stylist was excellent, and managment was professional and incredibly apologetic that the franchise owner refuses to honor the policy. clearly the problem is at the top above the store level. and their greed is more important than keeping repeat customers.