5-Stars: Above and Beyond!
We highly recommend Superb Plumbing for your propane/gas line needs!
Luke helped us replace the propane gas line connected to our outdoor fire pit following an explosion due to a gas leak and previously improperly installed fire pit/gas line. Here is what you can expect when you work with Superb Plumbing:
Excellent communication skills: Luke was quick to respond to our inquiry and clear with his response to all of our (many) questions. He always relayed pertinent information to us in a timely manner.
Transparent and fair pricing: We shopped around at length and received quotes from at least a half dozen plumbers before finalizing our decision. By far, Superb Plumbing had the most professional and transparent quote that we were provided, all at a very reasonable price. It made us feel very confident seeing the price breakdown for all of the materials and labor up-front, rather than getting a lump-sum number without any itemization like most other plumbers gave us.
Punctual and timely: Luke always arrived when he said he would, and got the job done very quickly.
Knowledgeable and reassuring: Throughout the process, Luke explained exactly what was happening and was able to answer our questions. After our previous fire pit exploded, we were certainly nervous about the safety of our new gas line and wanted to be more educated on the process. Luke put our minds at ease, clearly explaining each test performed on the line, the mechanics of propane gas, and how to safely operate the new fire pit.
Goes above and beyond the call of duty: Luke fought to get us our required Washoe County inspection before our deadline, even going out of his way to escalate improper treatment to us by the inspector. We are so grateful that Luke was able to defend our case and still get the inspections completed on time!
We are so happy with the results and are feeling abundantly more confident in the safety of our fire pit. Thank you so much, Luke!!!