At first he was rude, no greeting, no smile, just fill your name and sign. Online ad, by which I found them stated $39.95. I completed the paperwork and signed basically an empty repair order with no estimate. When it was time to charge, he simply walked away and send his nice co-worker.
Co-worker was nice. Co-worker asked for a credit card which I handed to him and then he stated $59.95, which was not what I was hoping to pay, but OK. So I asked what am I paying for, co-worker had no clue he called the rude guy back they guy said your vehicle failed the visual, but you must pay.
Came in for a Smog Check, the guy took the key, came back and said your vehicle failed the visual and charged me $59.95. I do have a an aftermarket intake installed on the car which visible from a few seconds of popping the hood. He did pop the hood looked at it and yet continued with the smog even tough knew it was going to fail.
I worked for Toyota for over 10 years in service department, and as a courtesy to a client, if we saw something like this, we would let the customers know, that regardless of the emission readings it would still fail. We would recommend the client to fix this before performing the smog.
I would totally understand the charge for a Smog if everything look ok, but it failed because of an emission as you can not know that before you actually perform the test.
Do NOT recommend!!!
Will contact BAR as well and file a formal complaint.