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Sunny Joy Spa

  • Massage Spa in Kanata
  • Closed
  • 4.5
    (101)
Sunny Joy Spa
Reviews
4.5 out of 5
(101 reviews)
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Dhwani Chaudhari
Edited 6 days ago
Third-class service. I’ve been going there for year, but my last visit was the worst. I wasted my time because their staff cannot understand basic English. I spent almost half an hour trying to explain why I was there, and even when I called the owner, she lied and claimed I only booked for one person when I had originally booked for two. After leaving, I posted my review. Then the owner called me, and I decided to give them another chance by booking a Hydra Facial. When I arrived, she started pressuring me to remove my review in exchange for the service. I told her clearly that I would only consider removing it if they improved, and she responded that she wouldn’t do the facial unless I removed it. She could have told me this over the phone instead of letting me come all the way there just to refuse the service and take advantage of my time. You don’t need to force people to remove reviews—if your service is good, the reviews will speak for themselves. Not recommended at all. Third-class staff, third-class service, and an overall awful experience. As I can’t reply directly to your answer, I’m adding my response here. First of all, it is your mistake that you don’t understand English. Second, I think you need a new hearing device, because I clearly booked the appointment for two people. I always come with my husband, not alone. This is exactly why communication is a must, which you clearly lack. Just to clarify, I never asked for any discounts, nor did you give me any. I have full proof of payment showing that I paid in full. However, you are tempting people by offering $10 off for a good review. Don’t worry about me — I am welcomed by other businesses because I pay for services, not get them for free. I also know your market value, as I told others about my experience with you. So please learn basic English and proper communication, and also repair or upgrade your hearing device so you can hear properly and not make mistakes with appointments due to lack of hearing.
Boyu Xie
2 months ago
My partner and I have been here many times. The massage service is generally very good. I can understand why some might be disappointed, especially when served by a temporary staff member or a therapist in training, as I have had a similar experience. However, the regular, established therapists are very professional. I especially trust Amanda and the manager here, but others like Emma, Aily, Mei, and Michael are also excellent.
David Lee
2 months ago
went there last week hoping to get a real deep tissue massage and ended up surprised by the massage lady asking me if I wanted to remove my underwear. This place is a front for rub and tug parlor. I have seen all kinds of people in and out mostly Caucasian guys and south Asians man getting services there. It’s not the place for professional services. I felt weird when the lady started rubbing close to my private area.
Niyu
2 weeks ago
Terrible experience. Constantly changing staff with no consistency or professionalism. The pressure was painfully aggressive and ignored despite requests to stop. There was zero communication, and the therapist did not appear trained or registered. The entire place felt unprofessional and unsafe. Complete waste of money avoid at all costs.
nandini dua
2 weeks ago
I had a 90minutes massage with Aili and she was very good! 10/10 recommend this place to someone looking to relax and have a good massage.
Xyz Random
3 weeks ago
The staff never allow enough time for services, constantly pressure customers for tips, have poor hygiene, and completely lack communication skills. Forcing people to leave reviews or offering $10 coupons is unnecessary and unprofessional.
Kelsey Daye Aliya Grace
3 months ago
I booked an appointment online and when I went for my appointment I was told "no, we're busy, call the boss" and the lady walked away and closed the door in my face leaving me standing there. I showed her proof of my appointment and she just kept telling me to call the boss. They ended up doing the massage, they have me free 15 minutes extra, but during the massage I had people coming in and out of my room, they had the door wide open while I was half naked on the massage table. They told me they're changing people half way through then said never mind. I also booked a "mother to be" massage and despite me telling them this multiple times, they didnt even realize until more than half way through and started treating me like I was made of delicate glass. It was the most awkward and unprofessional massage I've ever gotten and I will not be back.
Debbie Armstrong
4 months ago
Absolutely amazing! I booked the appointment for an hour. Neck, shoulder, back, arm and hand massage, seriously HEAVEN! And then came the foot and leg massage. All the stress just melted and i left there thinking that I didn't want to ruin the mojo and should just go home and continue with that feeling of utter bliss. Thank you T for the treatment.
LiMiTE
2 months ago
Had an amazing massage here! The therapist really knew how to find the tension spots and release them. Left feeling so relaxed and refreshed.
Adhora Hassan
4 weeks ago
Very good experience. Came here with my husband and we got foot reflexology massages and body massages. Will definitely come again.
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