Sumner Veterinary Hospital

After a few bad experiences at other vets I have been very pleased with the care my dog has received here. The vets are attentive to my concerns and don't rush through the appointment. It can be a bit expensive at times but the techs are always willing to help us find options that fit the budget and are still effective. It being a 24 hour vet makes it easy to schedule appointments at times that work for me and if there is ever an emergency I know my dog can be seen in a familiar location with people who I trust. I appreciate also that they make an effort to let pets stay with their humans for the appointment.

My situation is still very fresh but I wanted to review this hospital as they have provided the most exceptional care for my sweet boy. We came in for a pericardial effusion and had emergency spleen removal surgery. The whole process has been a lot for me and my family and especially for my sweet Bailey. Thank you to Dr. Kon Park who stabilized him quickly and explained things very clearly for us. A huge thank you to Dr. Van Maren who was stopping by on her day off and chose to stay through the night to perform his surgery. She was very clear with us about her findings and what to expect when we transferred to an oncologist. Additionally, I am so grateful we had a triage nurse as kind and compassionate as Megan. From the moment she picked him up in the lobby, through his surgery and during his recovery, she was an angel. She gave us multiple opportunities to see our boy, making sure we could spend as much time with him as possible during our visit. She had a similar experience with her own pup and was able help me understand what his future might look like best case scenario. I’ve never experienced an emergency like this and being able to speak with someone who has really helped me. So again, thank you so much for your care and compassion. Although the news hasn’t been good and we are still trying to figure out the next steps for our little man I can’t thank this team enough for taking great care of us during this difficult time.

Exceptional customer service from the very first phone call. All the staff is extremely knowledgeable and compassionate. I always felt like they had my pet's best interest at heart. Their pricing was extremely fair. I would 100% recommend this Vet hospital.

Sumner veterinarian hospital was very good to Charlie on her last visit. They took great care of her and made sure she felt safe and that they ease her scaredness. Thanks to the doctor and the doctors assistant Charlie got checked out. Got some labs. Got some x-rays and we know what’s going on with her and so we’ll be able to get her healthy and live a much longer life. She may be about 1112 years old, but we want her to be around for a lot longer. Thank you very much.

Wait times are outrageous. I've been twice now. First time I went my dogs tail was broken in half. Literally. Bone sticking out and everything. It took me 5 hrs to get seen and several more hrs to get treated. Now, I thought that was a fluke because it was during covid when everyone was going to the vet and we had to sit in our cars. I was wrong. When I got there the last time there were 2 other people ahead of me. They were taken back within an hr and a half. By the second hr I was in the waiting area alone. It was dead. I sat there alone for another hr and a half by the 3rd hr I was getting pissed. Another customer came in to complain about their wait time. Apparently their dog was puking blood in the middle of the night and it took them 2 hrs to be seen! I piped up and said that im dealing with the same thing. The receptionist proceeded to argue with me that it isn't that bad because someone "triaged" me within 2 hrs (thats when they ask you age, sex, weight etc..) I could maybe understand if it was busy in there but I sat by myself in an empty waiting room for hrs. They charge you $200 when you arrive! So you CANT leave when the wait is long. I would have left after 2 hrs if they hadnt taken my money already. I guess wait times are always bad if they have to take your money right when you get thereI arrived at 10am and didnt leave til 2pm. Now I WILL say that the veterinarian (Dr. Elena Millard) was FANTASTIC. If she were somewhere else id see her every time

Wish I could give a million stars!! My mastiff named venom, had an abscess under his tail. EVERYBODY in the front, and everybody that worked on his big owie. Venom said thx for being so soft and comforting to him. Venom says Thank you for letting me hang out with you all before my procedure. We were there on dec 23rd. Close to Christmas, and you guys gave us the best gift ever! Venom is healing!! I feel so grateful. You guys were so gracious toward my pup bc of his mess on your floor caused by his big owie. With so much love to you all and your families. Amy and Venom Picture is venom and his sister and their kitties. (Please click for full view of photo)

We have become intimately familiar with Sumner's Emergency department as of late. The staff both times were amazing. It's obvious they understand that if your coming to the emergency side your more than likely having one of the worst days of your life. They have such care and compassion even in the middle of the night. They explain everything that they want to do and give suggestions and support of the best course of action. For example when my dog had a vomiting issue they gave us a course of action that would allow for a good path forward but also saving some money but also being minimal stress for our dog who has severe white coat syndrome. If they were closer to us we would totally consider moving to them for our regular vet needs. (We live in Kent which while close is not as close as his current vet who we haven't had issues with) Heck in his most recent emergency he didn't want to be in a kennel post surgery and as if one of the techs knew sometimes to feel better you just need a good lap to lay in for a bit. If your having one of the worst times in a pet owners life I highly recommend going here. Salty says Thank You team Sumner for taking care of me.

I do not recommend Sumner Animal Hospital. After multiple visits involving long wait times, minimal treatment, condescending and disrespectful behavior from front desk staff and extremely high pricing, my most recent experience with my kitten was deeply alarming and disturbing. The day he was neutered at our routine vet office, he began showing what I believed were signs of an adverse reaction to the medications administered. I requested overnight hospitalization At Sumner Animal Hospital and was quoted $970. I initially declined due to cost but shortly after verbally agreed because I felt he needed professional monitoring due his condition. I was then told hospitalization was “not medically necessary” and that he would instead be boarded in a private room with “visual entertainment,” with staff checks after being properly medicated with his prescribed Gabapentin. I agreed to this due to another pet in the home being boarded post surgery with the same expectation of being in a private room, and that pet did ok. When I arrived to see if I felt he was safe to come home, he was not in a private room. He was confined to a small kennel in a crowded area full of other cats that smelled absolutely disgusting. The conditions were deplorable and unacceptable. He was violently thrashing, repeatedly slamming his head against the walls of the tiny space, covered in medication that had clearly not been properly administered, and in obvious distress. The food I provided was untouched, despite being assured he had eaten a late night meal and breakfast- they stated around 3/4 of both and they denied feeding their food. Once home, I noticed his condition had worsened overnight, he was there for less than 24 hours. He had a drooping left eye, burst blood vessels in the right eye, and was hot to the touch. When I called for answers, staff admitted they had no explanation for his condition and said they would “talk to their staff,” offering no accountability. I immediately took him to another emergency hospital, where he was diagnosed with an adverse drug reaction and a fever — conditions Sumner had dismissed as merely “pain” during their exam. Based on his condition, I genuinely believe he would have died had I not physically checked on him. The lack of proper monitoring, misrepresentation of care, and poor communication make this facility unsafe for emergency or boarding services. I strongly advise against using them if you care about your pets.

First I want to say the Sumner Vet has always been very professional and great with my dogs. Very friendly and friendly goes a long way with me. For example I was a little frustrated that I dropped my Husky off for a grooming, & I had an APPOINTMENT. So I’m assuming with an appointment it may take about 3 hours. They did say they would call when they were done, but since I assumed it would be a couple hours, I hung around Sumner waiting. At the almost 3 hour mark, I went in and asked about how much longer it would be. Now the only thing that frustrated me was they knew nothing at the front desk. They had no updates, couldn’t check and find out I guess, they didn’t know if his groom had been started, was drying or done. They said “they usually call when they’re done”. Yea I just figured if you have an appointment then your dog would be groomed at the appointment time. I guess that’s not how it works. I just don’t like the idea of my dog sitting in a kennel, scared, waiting to be groomed, when I could just drop him off when they’re ready to groom him. So that’s the only thing. A little more info on the grooming process would have been nice and I am going to ask more questions next time also. But they did an amazing job, my dog looked beautiful when he came out. He was so soft and was white again. The Vet was nice, the tech was amazing. Really everything was pretty great.

Our dog Annie had surgery here and I was very happy with our experience here start to finish. We were thrilled to find Dr.K, who has extensive expertise and experience. He knowledgeable , confident and had excellent bed side manner with our pup. The vet techs were kind and took great care of our dog. The receptionists were professional, helpful and always acknowledged us as soon as we stepped through the doors. Thank you!!