I had a very disappointing experience at Studio66. I went for smoothening which they cost 2k incl Tax.. From the beginning, they tried to convince me that straightening or smoothening would damage my hair and that it wasn’t healthy enough. I clearly mentioned that I had done smoothening thrice before at another salon without any issues. Still, they insisted I go for a hair Botox treatment costing over ₹5,000.
During the procedure, I kept asking whether the process being done was correct and similar to smoothening, and the stylist assured me multiple times that it was. I followed all their instructions carefully.. I didn’t tie a bun or plait my hair and waited till the 8th day to do the first hair wash as advised. But immediately after the first wash, my hair went back to its normal texture, showing absolutely no effect.
Since I live far away, I shared a video of my hair right away and requested a refund. Instead of resolving the issue, they insisted I visit the salon again. I did so, and when I asked to meet the stylist who worked on my hair (because I had already told her during the process that something seemed wrong), they said she had left the salon. Later, I found out that the same stylist was still working there, which was very unprofessional.
During my visit, they themselves admitted that in all their years, they hadn’t faced such an issue before. Yet, even after that, there was no proper response, no professionalism, and no refund. They only kept insisting that I do smoothening again or try some other service, which I am not interested in. It would be better to refund the amount nor I can take the action against them..
Overall, I feel completely misled and disappointed with both the service quality and the customer handling at Studio66.