Sterling Padam Pench

We had an absolutely wonderful stay at this resort. From the moment we arrived, the staff made us feel genuinely welcome with their warm hospitality and attention to detail. The rooms were spacious, spotless, and beautifully maintained.Overall, this resort exceeded our expectations and provided a truly memorable experience. We would highly recommend it to anyone looking for comfort, relaxation, and top-notch service. We can’t wait to return!

Bad experience overall. Doesn’t seem to be a 4-5 star property as being advertised. And definitely not a luxury property in any sense. Several issues faced that the management could have fixed easily. 1) Room was full of odour from bathroom. Staff tried to clean 3-4 times but the issue persisted. Finally after using lots of chemicals in the drain, the odour smell went down. We had to sleep in the bad smell room with an infant and a 3 year old. The odour didn’t suddenly come in the room. Management should have closed the room and rectified the issue before giving to customers. 2)Rooms were very small - Mudhouse room - no chairs or sofa inside the room. We paid 9k for the room which was extremely overpriced considering thr size and amenities inside the room. No slippers provided either. 3) Sheets were unclean - definitely not something you expect from a 4 star property. Sheets had stains and looked worn out. 4) Resort provided us with a baby crib upon request but refused to provide any mattress with it and asked us to lay the baby down on the hard crib surface as they don’t provide any mattress for the crib. They only offered a bedsheet but nothing to lay the baby in the crib. The conduct of staff was very rude and ignorant in this respect. The only reason it’s a 2 star rating is due to the fact that the hospitality staff/ attendants were super attentive. Every call was answered within 10mins. Breakfast was good, dinner lunch was below average. Good outside activities organized by the management. But rooms were dirty and smelly and overall conduct of the management was ignorant and rude.