Stack It Storage

DONT RENT HERE!!! I chose this place as thy offered a 3 month move in special. When I got the bill- they refused to honor it and said that price was on their old website. False advertising and an outdated website isn’t the customers responsibility. When moving in, I noticed my unit was in-front of a mold restoration company dumpster. Within two weeks, I noticed some items in my unit starting to mold (I’ve never had this issue) so I asked to move units. They said sure and would prorate my rent for the inconvenience. When looking at the new unit vs old unit- the old unit had the drywall redone somewhat recently- as a carpenters daughter, I know how ramped mold is. I’m obviously not the first the have this issue with this unit

I called one day just to inquire about storage options. Then they followed up with me the very next day and I kinda knew I'd go with them because they made it so easy to just get started right away.

Overall very positive experience and the owner was friendly and helpful. There’s a couple reasons I put 4 stars rather than 5. I made a reservation for a unit online which was convenient, however the day I got to the facility it was really confusing. I never received any move in instructions or any type of welcome email and the only email I got confirmed my reservation but it said to arrive with my ID and check in with staff. Despite confusing signs saying the office is located upstairs, there is no office. I called the customer service number and the guy that answered (I assume 3rd party) had no idea about the actual layout of the facility. I happened to get very lucky that the owner pulled into the facility at that exact moment and was able to personally assist me with setting up my account and getting me moved in. He said this was good information to have from the customers side and he personally walked me to my unit and explained some things about the property. I really appreciate the way he handled everything and how he took the time to help me out. My only other note is that the facility is unfinished in some areas including where my unit is and it feels a little sketchy to walk up to it when the floor doesn’t seem finished. But like I said, overall I like the facility, I am happy the owner is helpful and kind, and if it were more clear I would have really appreciated the online move in.

Rented a smaller unit than I was renting at another storage facility on Vilas in Central Point, who after being a customer for over 6 years did nothing but up the rent, charged for everything and upped the rent every 6 months. Started with paying $80 for a 8x10 and ended at $150. They also closed way to early (7:00 p.m.) Hard to go during the week if you work until 5:30-6:00 everyday. So I thought I would try South Valley Mini Storage. First plus, it was close to where I had moved. Second, A 5x7x9 was $70 (as opposed to $150 for a not much bigger storage) and they are open until 9:00 p.m., 7 days a week. Also, I was able to rent my unit online within 10 minutes. No going in to an office and filling out a bunch of forms. I rented an online unit towards the end of the month so they pro-rated the rent for only days in the month and only charged $50 security deposit (as opposed to $150 I paid for the other unit and they didn't even pro-rate me for leaving the unit that was paid through January 31, 2025 and was completely out January 25, 2025. I paid with my debit card, received confirmation, but for some reason my bank did not not put the charge through or kicked it back or whatever happened it was the bank's error. Unfortunately, I didn't realize this until South Valley Mini Storage sent me a text and since I already had my things loaded and the unit locked up with my personal belongings, unknowing that it had not been paid by my bank. Instead of locking my unit they sent a text and just added February's rent onto the prorated Rent that I thought I had paid. At first confused until I checked my bank's app and realized it wasn't charged, declined, nothing. It's like I never did it. Regardless, it had to be corrected and paid the next morning. It was Friday, January 31, 2025. First thing the next morning I went on So. Valley Mini Storage's online payment center and I used the account I had made to reserve the unit. But by doing so, I had a zero balance because it showed nothing. So I created a new account, still nothing. Tried the link they sent me, nothing. I tried all weekend to no avail. Monday I called and spoke to a representative who fixed my account (which I screwed up by opening another account), they waived late fees that had been applied because it was due on the first and now I have it all straightened out. The gentleman who helped me was very nice, understanding. The unit is enclosed, very quiet, clean and you can take your things out and organize your things without management driving by 10 times to see what your doing. I cannot review the security about the facility yet because it has only been a week but it appears to be a safe storage as there are no people off the street hanging around or strange people hanging around the facility. I am very happy so far with the price (1/2 of what I was paying), the later time that they stay opened and it is surrounded by well known businesses, have plenty of surveillance security cameras through the facility and lights in each unit and only a block from where I moved to!!! Yay!! Thank you South Valley Mini Storage! Karen Hunt

I've been keeping my things at South Valley Mini Storage for almost a year!! The owners are always available to help you out and answer any concerns that might arise. I feel my things are safe at South Valley Mini Storage. The only thing that I wish for would be to have the units on temperature control and that there would be no gap in between the units near the bottom of my storage unit. All and all I am happy with my storage unit and would recommend South Valley Mini Storage to anyone looking for a storage facility!!! Thanks so very much!!!!

Setting up a storage rental here was really easy. Clean location with lots of security to insure all things are kept safe. Overall I hope been happy with my experience at South Valley Mini Storage.

I got a discount for giving a good review...but now that i'm out. MY REAL REVIEW. I would give 0 stars but it won't allow me. Nails and Screws on ground all the time (be careful) They tried to charge me to clean up my totally destroyed unit after the fires, When I was moving the light above my unit was out. I called and messaged them 4-6 times and it took about 4 MONTHS for them to change it. The rent has been steady raising and the services are less and less..now the call center is outscored where as it used to be on site. My review..Pick a different storage option.

Very nice staff. They called me when my lock was off. They keep the unit area clean. I trust that they keep an eye on they're property.

So easy to sign up! Clean facilities and easy access to my belongings. Found them online and the direct pay is so simple.

Great place to store your stuff and feel it's safe. Great communication. Kinda pricey for outdoor storage rates.