St. Helens Pediatric Dentistry

My wife and I bring our kids here, granted the appointment thing with times was frustrating initially, causing us to take time off and then rescheduling due to the doctor getting sick, I couldn't blame them for that. We had to make two separate time off requests to get my kids taken care of. They give you the day (Thursday) but not the time until closer to the actual day. This can be same week even, I believe, before they can give time slots, because they set the days appointments and then triage who gets seen first. It's because of the anesthesia and fasting before the appointment, typically giving younger kids the earlier appointments. Because of my child's needs, this was it for dental options, so we made it work. However once we were there, they were the nicest people. They were great with both of my kids, and we genuinely felt like they cared about the experience for the child. Letting them play, and ask questions, showing them around and helping them through anesthesia. We now do not want to take our kids anywhere else.

I really loved this office for a few reasons, but they dropped our insurance so if I’m being honest I’m not real happy. There is a lot of positives staff is always nice and friendly. The dentist is nice and good with kids. I didn’t like towards the end they didn’t prefer me going back with my kids, but never flat out told me no like our previous dentist had. I like the convenience of not having to drive over the hill for a pediatric dentist and that all 3 of my kids could have appointments at the same time. I liked that they gave me a heads up that our insurance was not going to be in network anymore because most offices don’t tell you that. However I did not like the comment of our insurance didn’t pay enough and wouldn’t negotiate with them. I went back and looked at how much they billed and were paid and it was not that much of a difference. I was not about to start paying 40% of the cost of all 3 of my kids to be seen there so I am little frustrated and upset that I will once again have to go over the hill because this is the only local pediatric dentist. I also have a friend who’s insurance was also out of network for them as well, so the fact that two of the major dental insurance companies are no longer in network for them does make me feel like it is a little greedy, I do appreciate the time we had with them and their services, but just know you could at any time no longer be in network and that sucks when you find a good place.