Speedy Petey's Quick Lube

Absolutely unacceptable service that has left my family in a precarious and stressful situation while driving across the country. I came to Speedy Petey for what should have been a routine oil change. Instead, they rounded off the oil drain plug—a basic and fundamental task even the most junior mechanic should handle properly. Not only did they damage the bolt, they refused to take responsibility for it. This isn’t just about a stripped bolt. This happened right before a long-awaited family reunion trip, where we’re driving from Ontario to rural British Columbia. After their “service,” our car began leaking oil—half a litre lost within a 30-minute drive. We had to scramble to find a shop to fix the issue while traveling, ruining the evening and casting a shadow over the entire reunion. Now, we’re expected to drive all the way back to Ontario with a car we no longer trust—all because of this shop’s negligence. We’re talking about a long-distance, cross-country road trip with family members on board, now made risky and uncertain. To be clear: their mistake caused mechanical damage, delayed our plans, cost us additional money to fix, and significantly affected our family experience. And still, no apology, no ownership, no compensation. If you value your vehicle, your time, and your peace of mind—avoid this place at all costs. I will happily remove this review the moment the business takes responsibility for the damages they caused and makes it right. Until then, this review stays (See photo, car is covered in oil)

Writing this on behalf of a family friend who had a very disappointing experience here. They came in for a routine oil change, and the shop rounded off the drain plug - then refused to take responsibility. Maybe this place normally does decent work. Most customers probably won’t run into issues. But it’s how a business handles its mistakes that really shows its character, and in this case, the lack of accountability was reprehensible. This wasn’t just a minor error. The family was on a cross-country trip from Ontario to rural BC for a long-awaited reunion. Within 30 minutes of leaving, the car lost half a litre of oil. They had to get emergency repairs, missed part of the reunion, and are now driving all the way back in a vehicle they no longer trust. If management wants to save face, they should reach out and make it right. Until then, I can’t recommend a shop that won’t own its mistake