My boyfriend and I broke down on the interstate in St. Louis while traveling to Bloomington, IL and used this company for towing. The driver arrived in a timely manner, but his conduct was unprofessional and he raised his voice about our location, which was out of our control. We requested the vehicle be towed to our hotel, but due to no available public parking it was taken to their tow yard. I was clearly told storage would be $80 per night. I was okay with that because I knew it would only be there for one night. The vehicle was placed in the yard by 11 PM Friday no later. We returned Saturday around noon to assess the vehicle and were told that if we attempted to work on it, staff would have to be involved, implying additional charges. Employees also made repeated claims that multiple major components were failing without any clear inspection, which added unnecessary pressure. We arranged to remove the vehicle later that same day using a rented trailer and picked it up Saturday afternoon well under 24 hours from drop off. Despite this, we were charged for three nights of storage, bringing the total cost close to $500. When I requested a breakdown or explanation for the additional charges, none was provided. As we were from out of town and needed to leave the area before dark, we had no practical option but to pay in order to retrieve the vehicle. The only helpful part of this whole situation was Tyrone helping us push our car on the trailer and saying he wouldn’t charge us for a 4th night. Which was a ridiculous statement in itself because my car wasn’t even there for 24 hours. Based on the timeline and the charges assessed, I would not recommend this company due to lack of transparency and inaccurate billing practices.