My mother passed away while having a loan through southwest unfortunately. They repoed the car while the probate process is still ongoing forcing my fiance and I to pay the loan plus egregious fees out of what savings we had to prevent them from rush selling her vehicle. They showed zero empathy and compassion and were so fixated on the loan that it showed the awful greedy nature of those running southwest. I will be advising every one I possibly can to avoid these prederatory, money hungry monsters.