Southern Utah Adventure Center. Aerie Resort Location, Sand Hollow

Hope did a fantastic job guiding us through the sand dunes. The machines were great. The route was very fun. The Flintstone House was cool and the Sugar Bowl was great.

Wanted to rent several ebikes from the resort location. Staff was not there. Attempted to rent from the website, it prompted me to call for a reservation and provided a phone number. Called the number and SUAC answered. I explained and was told he would have to transfer me... I told him OK and waited a moment. He then asks if I'm ready to take down the number. Me taking the number and calling it is NOT being "transferred". Had to call back when I could take the number down. Called back 15 minutes later, guy remembered me, then provided a phone number to call and extension to use. I call the number and after several rings someone answers and rambles on for a few moments in what seemed to be a different language. I stated I was looking for "extention 1". She then states something about this being extension 1 and gave me a first name. NOTHING about a company she works for. NOTHING asking how she can be of assistance. How do I even know I have the right number?!? A few hundred dollar loss for the company and several disappointed guests.