Snibley's Carpet Cleaning

We had just purchased a home "as is" and the carpet needed serious attention. We tried to reach out to a few locally recommended companies but we found ourselves waiting over 24hrs for a response from any of them. I had reached out to Snibleys, after venting to a friend about the ridiculous issues of "lack of timely response" he recommended that I speak with this company and I do not regret it! I gave Snibleys a call and had an appointment setup for services to be done in less than 18hrs. I cannot thank your team enough and we will be repeat customers!

To start, it pains me during a pandemic to give any small business a bad review. But let me tell you my experience with this place. I called and spoke to a woman about getting my carpet cleaning. She said the earliest they could do it was in 2 weeks on a Monday. Then she quoted me a price. She said my appt time would be 10:30 a.m. Might be as late as 11:30. This was all fine. So we take Monday off and get up early to start moving things. As most anyone would know, moving most furniture out of 3 bedrooms and living room is a MAJOR task! Nobody enjoys it but it has to be done to get maximum carpet cleaned. So we were done and exhausted by 10:30. Waiting and waiting. 11:00 still no show so I call. I get their recording and leave a message that we are waiting. Curious thing...the woman on the message apologizes two or three times for not being the there to answer. At 11:30 I call again and get recording. At 12:30 we are done with this and I say so on message I left! I told them how unprofessional they are. EVERYONE has a cell phone with a small business and there is no excuse for no one to call back! It's now 3 days after that and no one has the courtesy to call and explain this disgusting excuse for business. Shameful!!