We booked this company as a vendor for an event. This was an event we paid for, per attendee. Our presenter Elizabeth was lovely, and worked really hard to help the attendees get their projects built.
Where we ran into an issue was as follows: the kits were very dirty, and missing many pieces. We spent a large amount of time looking for pieces in the kits and in other kits to find what was needed- in many cases we needed to improvise. 2 of 10 motors would not start at all, after the project was already built, meaning 2 of our kids couldn’t test the robot they had just spent 2 hours building. They were understandably upset. Another 2 motors were stopping and starting and did not work well, though they turned on. Still, we finished the program and did the best we could with what we had.
When we called Snapology right after the event, we initially spoke to someone who was very nice and apologized. We began the conversation by saying that Elizabeth was great, but that we had some concerns. After we explained what had happened (as stated above) we were met with an offer of either a full refund or free open play at their location. We chose the refund and thanked him for his time and care.
Several minutes later, we got a call from the owner, Paul, who proceeded to speak in a nasty and condescending manner, stating things like “what else do you expect for $20?” And “do you want me to go out of business?”. He flat out refused a refund of any kind, and said the only thing he would offer us is free open play at their location.
Let me stress that many other children’s programs like this are offered at less cost, and/or comparably, and are much much better quality. We did not ask for a full refund: we wanted to make sure they knew what was happening with their gear, and that the experience was sub-par, other than their presenter. We don’t deserve to be spoken to like this, and we don’t have to accept this kind of programming for our children.
We will be sure to let others know about our experience as well.