Not only did i get a class deal on my order - ufit latte 25g protein shake / jealous gummy worms, but the interaction I had with this company has made my day and they have gained a returning customer.
The delivery company did not attempt delivery - and sent it to a pick up shop which i am unable to get to as i am disabled and do not have family that could collect it. I contacted the delivery company to ask them to re-deliver, they said i had to contact snackfully who would rearrange this - which they are not able to do once it reaches the pick up shop.
Instead of making me wait 7 days for the parcel to be recalled back to them, Snackfully kindly re-sent the order ON THE SAME DAY for it to be delivered the next day!!!!
I have never had any company do this. They not only apologised for the inconvenience (which was not their fault) but apologised to me and sorted this out within seconds. I also appreciate their live chat being with an actual human instead of a robot.
This will be an inconvenience on their own stock until the original parcel can be recalled, but they done this out of genuine kindness towards a first time customer. Health and fitness shops can be extremely expensive to buy from, but their amazing deals - and positive customer service make it the best company i have ever used.
Thank you so very much for making my day, i shall be placing many more orders in the future :)