Smith Dray Line Movers of Asheville

Smith Dray is a very professional and competent moving company. We used them for a local move and were very pleased from the estimator to the actual movers, and the charges were very fair and competitive. The company went out of their way to accommodate us by providing used supplies at no charge. They refunded the cost of new supplies which we originally purchased but did not use. The staff, including office, warehouse, and on site movers were all very professional and friendly. We would return to Smith Dray Line again if the need should arise.

We moved from near Asheville to Raleigh Oct. 1, 2020. I will have to brag on the moving team we had with Smith Dray. Mark Poteat was the BEST, and his team of Christie & Tad, along with Bella who helped pack, just made this a terrific move. I have never seen such amazing work ethic and energy! They were all such fun to get to know and easy to work with. I actually missed them after spending nearly three full days with them! As I unpacked, I could just feel the care that Christie put nto packing my items. She is phenomenal ! It has been my pleasure to work with this company. From the Rep., Sarah, who first gave us our quote, to office staff like Dannett, who communicated with us, all were so patient with me and so kind, understanding and helpful. Thank you, Smith Dray for a great move !

As a retired executive from a Fortune 500 company I was relocated no less than 7 times during my career. Moving can be a very stressful event but my wife and I became accustomed to having our prized possessions handled with superior care. Over our 42 years of marriage we have been fortunate to inherit irreplaceable family heirlooms that we dearly love and cherish. When I first met Sarah from Smith Dray (AshevilleCandler office) she assured me that our move would be handled by one of their two very best drivers. We felt reassured when she later informed us that Farris ,a local western NC driver ,had been assigned to us. The move occurred in July and as we continue our methodical unpacking in our new home we can without question report that has been a complete and total disaster. As of this date we can report that we have had 8 legs cracked or completely broken off of furniture. A marble topped dresser was broken in two by careless handling even after my wife reminded Farris and his team to be especially careful with that item. The overall damage has been distressing and has brought my wife to tears several times as she continues to review the aftermath of this move. I am not sure whether this is my last move but it certainly is my last with Smith Dray- Atlas Moving Company. After reading Smith Dray's response I can only say that I am not surprised by the pathetic finger pointing and their not accepting any blame. I would like to note to readers that I am not in any way seeking to file a claim or receive any monetary remuneration....my only purpose is to alert other potential customers of SD as to their poor customer service. January 22 2019 Thought I would post an update on this terrible situation...As we continue to unload from our storage unit, as of now we have had 15 pieces of furniture that have had to be repaired...Farris and his team really did a number on us. Please please use caution when deciding whether to use this team for your next move.....

Experience was wonderful. Easy communication and great packers. One packer “Scott” found a very valuable and sentimental piece of jewelry hiding behind the master headboard and brought it to my attention. Very honest and responsible. This is my. second move with this company and I continue to be impressed

The team who came to our home to move us were professional and meticulous with our belongings which meant a lot to us as you cannot put a price tag on keepsakes, family heirlooms, and memories. We were particularly worried about our Yamaha Disklavier baby grand as it is a beautiful black player/recorder piano and moving can be tricky with those big pianos! Travis, Tad, Gary, and Logan treated our piano as if it were their own right down to packaging the music in preparation to move! And we couldn't send in this review without sharing our experience working with the ladies who coordinated our move. Sara and Dannett were aware of our deadline to move out of our home quickly in order for the new homeowners to take possession. Sara worked us in one evening to estimate the cost of our move and to get us scheduled for the move. We had a sale closing and a buyers closing all in one week. And, the buyers closing was in another state! Dannett stepped up to get us thru the paperwork and set up our payment for the move. Both Dannett and Sara were helpful in answering questions and making sure we were all set to go. We will highly recommend the moving team at Smith Dray Line to our friends in NC. Thank you all! Roland and Beverly Joy

Courteous, on-time, and thorough are the best ways to describe our moving experience. Joel made sure that every single piece of furniture and every box arrived ahead of schedule and in perfect condition. The only challenge I had was scheduling the move as soon as I preferred - this was only because Smith Dray Line is in high demand due to their service and reputation. Hopefully we won't have to move again anytime soon but if so, we'll certainly be repeat customers of SDL.

Smith Dray Line was one of 2 movers that I had "interviewed" to move my deceased mother's items from Asheville, NC to Elmira, NY. I was very impressed with the level of detail provided to me by Sarah Gurley as well as her compassion over my recent loss. While the quotes were pretty close, I chose to go with Sarah and her team based on her level of comfort and experience. I was not disappointed!! The packers came in and were very patient with me as I went through years of memories and yes, junk. They patiently helped me whittle it down to an amount that was manageable. And Kenny, the driver, was just as patient and careful with Mom's treasures. All arrived in Elmira with out any damage and in the time frame promised! I would highly recommend Smith Dray Line. They are a well organized team that really knows what they are doing.

Moved from the mountains to the shore in North Carolina. Cost was very competitive. Service and accommodation to our needs was way above reasonable. All our possessions were well packed and arrived in perfect condition. Moving team, headed by Mark, were cheerful and efficient. It made the trauma of moving almost enjoyable. Special thanks to the office, all of whom excel in patience, skill and courtesy. First class experience all around!

I moved from Pompano Beach FL using Smith -Dray lines in March 2021. My contents went into storage and was delivered in June of 2021 to Hendersonville NC. I have made 7 professional moves associated with an executive relocation. I have never had such an incompetent move. Furniture that was in perfect condition arrived scraped, scratched, gouged and missing pieces. Art work was put wire back to the front of the frame with no paper or padding in between. Broken China and crystal during unpacking, and then the person unpacking dishes lied to me and said they broke a light bulb. “Floor protection” was put down on the hardwood and travertine floors that delaminated and left a 3 foot by yards and yards of sticky residue. When I called to report the problem the secretary tried to blame it on me! The men removing the adhesive dumped every cleaner on my floor. Nothing worked until they finally listened to me and used denatured alcohol. During the claims process they asked for back-up data. I mailed it to them certified mailed. It is still at the post office as they have failed to pick it up. I have NEVER dealt with a more incompetent, unprofessional group. The movers that came to FL had one individual that became so surly and belligerent that he just threw our possessions in boxes with no padding or protection. Do yourself a favor NEVER use this moving company!

I still remember this company, after four years, as being the worst move of my life! (This after 14 military and government moves!) It was traumatic. The move came in two shipments with items lost. The local hire appeared to be under the influence, and was brought Into my new home by the driver. Working with their staff after the move was frustrating and agonizing. So much so, I’m finally writing a review four years later. I really hope they cleaned up their act, but beware!