Had a retaining wire come loose; receptionist suggested they could fix this and booked an appointment. When I came in they claimeed they could not fix the issue and booked me with a different dentist six days later. Unfortunately, to show them the problem I had to move the wire to show how it had come loose from the semi-stable position I'd managed to get it into, and now it's hanging in the middle of my mouth and making speech difficult and eating impossible. So basically they did nothing and now the problem is worse. I need to see an emergency dentist now for a problem I probably could have had resolved by now if they had been honest about what services they provide.
(their response to this is disingenuous. They offer "braces" services on their website, which is the only reason I booked an appointment with them. I explained to the receptionist that it was an issue with a retaining wire at that time, and they only explained that they did not provide this service the afternoon of the appointment, which made me feel obligated to stick with the appointment on the small chance they could fix it anyway. the emergency dentist I saw was baffled that they refused to fix this issue and would leave a patient with a loose retaining wire in such a state, since they were able to fix it with no issue whatsoever in 20 minutes. While I did have to move the retaining wire to show the problem, it's galling that they didn't try to at least put it back in place. They were basically like "we can't help you" and left it dangling. The emergency dentist was frankly galled that the best Smiles on Weston could do was book an appointment elsewhere six days later, which would cause my teeth to shift.
They bungled a new patient and won't admit it; stay away.)