I had an absolutely amazing experience with smartway Collision Inc and truly couldn’t be more grateful. I accidentally drove over a pile of stones that were in my blind spot, which tore off the plastic cover near my tire and deeply scratched my bumper. The car is brand new, so I was really upset.
I stopped by smart way Collision Inc to get some advice, and from the moment I walked in, the staff was friendly, welcoming, and even offered me a coffee. They took the time to clearly explain all my options, and the mechanic temporarily secured the damaged plastic piece so it wouldn’t flap in the wind — completely FREE of charge. They didn’t even want to take any money for it.
From that moment on, they were incredibly accommodating. It took a few weeks before I could schedule the drop-off, and they were very helpful with rescheduling and making sure the parts were ordered in advance so that the actual repair process would be quick and smooth. The parts literally waited for *me*, not the other way around.
Once I finally dropped the car off, they restored it to looking brand new in just one day. And the next morning, they surprised me by returning my car fully washed and smelling amazing.
Exceptional service, extremely accommodating, and genuinely kind people. I couldn’t hope for a better experience. Highly recommend! ⭐⭐⭐⭐⭐