Rented a John Deere 325G skid steer with brush cutter. Delivery time was exact and gave me a refresher on operation. 2nd day I caught one of the hydraulic lines on a tree which was totally my fault. Told Mike about it and he stopped what he was doing and brought me another skid steer right away! Who does that?? I would bet everything I have that no other rental company would do that for anyone and if they did, it would come with a hefty price. Mike was very understanding and said he wanted to make sure I was able to get my project done. I was blown away with the support and customer service from SJE! Will not use any other rental company but SJE in the future.