Signature Inn Indio I-10 Coachella Valley by Sonesta

What a wonderful suprise!!!! I will be definitely returning to this clean, neat, affordable Inn!! The pre-check in was painless. We got there and they handed us the keys and set the room up with our special request and location request. Ice by the elevator. Easy parking in front of your room. Entered a HUGE room, with a fold out couch, desk top, nice clean updated decor, HUGE bathroom with a vanity and full length mirror closet!! Toilet is separate from bathroom! Finally a little Inn affordable and GREAT breakfast in the morning!!! Scrambled eggs, sausage, Waffle, hard boiled eggs, biscuits, toast, yogurt, fruit, sweet rolls, coffee, juice, milk, and cereal! What a bargain! It would of cost us another $60 if we went to restaurant!

The most unprofessional staff I've come across. Mike the front desk attendant charged my card erroneously an extra $100.00. My room was $154.00 plus I have $100.00 cash deposit that was given back to me once they checked my room when I checked out. I went to use my card later in the day and my card declined. When I checked my bank account I had an additional $100.00 taken from my account by the hotel. When I called to dispute the extra charges I spoke to Mike and he stated the night shift made a mistake and charged my account, he has no manager or upper management that I can speak to and he has no answer as to how to resolve this issue that was the hotel error. He stated he would call a manager and get back to me. After waiting 30 minutes for his call, I decided to reach out again. His response was that it was a mistake made by the night person (to which he did not want to provide a name) and that the only thing hehe can tell me is that I may get my money back in 5 business days. I would like a call back from hotel management to resolve this matter.