Very Disappointing Experience at Shardha Sev Usal!
The seating arrangement is extremely congested, with inadequate fans in the customer seating area, making it uncomfortable to dine. When we raised our genuine concerns with the owner regarding these basic facilities, our feedback was dismissed instead of being addressed professionally. The serving staff was also rude and uncooperative.
The biggest concern is the complete lack of a customer-centric approach. Good food alone is not enough; customer comfort, respectful behaviour, hygiene, and hospitality are equally important. The attitude that customers have no other options is completely unacceptable—there are plenty of alternatives available.
My strong recommendation: Think twice before spending your money here. Customers deserve respect, comfort, and quality service, not arrogance and inconvenience. A business that fails to value its customers should seriously reconsider its approach to customer satisfaction.