Shenandoah Valley Boarding & Training

Brought my dog here for a week and had an awesome experience. The staff was super kind and took great care of him, and I got to meet the new owner — she was amazing! I’ll definitely be bringing him back!

If I could give Creature Comfort 6 stars I would! They take such good care of our two large dogs. We have been taking our dogs here for over 4 years. We pass a lot of other kennels along the way during our 60 mile drive to drop off our babies, but we know they are in the best hands while we are away.

We had a funeral to go to out of state and needed a place for our dog fast. Booked online after viewing the website. Long story short we ended up having to cancel. My mom calls and the woman that answered didn’t have great customer service skills. She said maybe 3 words, no good morning, no have a nice day. Just very curt and sullen. Maybe we would’ve stayed in the future but I’m looking at reviews and this seems to be a recurring issue. I want the person taking care of my pet to at least try and sound like they like their job.

This boarding facility is very close to home for me so I thought it was a good pick. I booked online for my pets and accidentally got the dates wrong so I called to see if they could change it to the correct dates for me. The owner answered the phone and was nice enough to do so but she did come off a little rude. I gave them the benefit of the doubt and asked if I could visit the facility before boarding my dogs. It was the day before Thanksgiving and she warned me they may not have time. totally understandable. I let her know I’d still check in. It comes to the day of the visit and I also brought my wife to make sure she was also comfortable with our pets staying here. The facility is clean and looks great on the outside. We walk in and it is also clean inside. I let the older lady (assuming this is the owner) at the desk know I was wondering if we could get a walk through. She and the older man sitting next to her immediately shake their head saying today was not a good day and included that they were leaving soon. Mind you: We arrive shortly after opening and there wasn’t a lot going on from what we could see. The walk through took less than 5mins…… The facility is clean. The employee that gave us the tour was nice but the spaces for the animals are advertised as luxury and being from the city they resemble closer animal shelter kennels. The owners overall attitude is the reason we would not board here ever. Please go in and tour the facility. You’ll understand my review when you do.

My dog stayed for four days. He seemed perfectly chilled coming back home not stressed or anxious to get out. This was his first kennel stay. He's 11 months. The owner gave me a tour and I paid for some extra play time. The facility looked and smelled clean. I'd return if required.👍

Tammy and her team have been doing an amazing job of taking care of my 2 Rottweilers since they were puppies. One has developed epilepsy over the years. They have no problem caring for him and administering his meds. It means a lot to have a place we can trust to care for our pets when we are away. Thanks to you all.

Creature Comfort is the ONLY place in VA that I will Let take care of my baby, Leo. Tammy and Terry are the absolute best and go above and beyond to ensure your baby is treated as theirs. Tammy does an amazing job training as well! You won’t be disappointed 💜

I reached out regarding an online reservation on a holiday weekend, wanting to confirm if they actually had availability or not. I was immediately greeting with a young lady who was extremely unpleasant and seemed to lack customer service phone skills. She picked up the call and did not provide her name or any detail other than “Hello, Creature Comfort.” I processed to introduce myself and explain why I was calling. When I asked if they actually had space for my reservation that was booked online, she gave me a stern one worded “No.” She maybe said 3 words total on that call, I was extremely taken back by the lack of professionalism during that brief interaction. Not a very great first impression from a business stand point by any means. I would not feel comfortable leaving my pets at a facility where they are not able to answer a customer call with respect.

Creature Comfort Inn is 1.5 hours away from us and WELL worth the trip to leave our dog. We have boarded our dog with them twice now. When we picked up our dog this time, the owner took the time to note minor behavior differences she saw in our pup between his first and second boarding. The Inn offers many services for the dogs each day for an additional fee (group play, snuggle time, extra walks, etc) that we plan to take advantage of next time! You can tell these folks love the pups they care for.

Large property in a country setting. great area for my dog to run! They took wonderful care of my dog during the week he was boarded there. they provide a lot of services. Kennels were clean, and a good size. Will be returning with Boo for daycare and training!