Customer service to set up an appointment was friendly, easy, and accommodating. I ran into some traffic getting home to meet the plumber, and the office staff were very understanding and let the plumber know that I would be a few minutes late. Met Kayden (hope I'm spelling that right) at my mobile home and he quickly and efficiently fixed a broken pipe for me. Shaw has a 1 hr minimum charge and Kayden happily used the remainder of the time making sure everything else, plumbing-wise, was in good working order in my unit. I highly recommend Shaw Plumbing and will not hesitate to use their services again if the need arises.